Technical Support Consultant
hace 2 semanas
Passionate about the latest trends in Tech?
What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.
Join our team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited? Let's see what it takes.
**What you will do**:
- Always be up-to-date with the cutting-edge technology;
- Communicate with developers and other departments of various IT-companies;
- Become a product expert and constantly grow.
**Requirements**:
- Fluent English;
- Experience in Technical/Customer Support;
- Strong troubleshooting skills;
- Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking);
- Basic understanding of cybersecurity, working experience with ISP;
- Customer oriented and responsible attitude.
**Will be a great plus**:
- Experience with Zendesk or similar CRM system;
- Experience with engineers;
- Technical background.
**Benefits**:
- Remote work;
- Flexible schedule or fixed schedule;
- Competitive compensation;
- Financial and professional growth;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Good bonuses for referring friends (referral program).
**Who are we?**
SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.
We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.
**Job Types**: Full-time, Permanent
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