End User Sales Account Manager
hace 3 semanas
**Job Summary**
- This role is responsible for managing enterprise client accounts, understanding their needs, and driving growth. The role creates strategic plans, coordinates with various teams, and leverages data-driven insights to support decision-making. The role manages sales pipelines, ensures customer retention and contract renewals, and provides regular updates to management.
**Responsibilities**
- Manages a portfolio of key client accounts and develops a deep understanding of each client's business needs, goals, and challenges.
- Collaborates with clients to conduct thorough needs assessments and identify upsell and cross-sell opportunities to meet client needs.
- Develops and executes account business plans including transactional and strategic initiatives to grow the organization’s business.
- Works closely with cross-functional teams, including marketing, customer support, and product development, to ensure a unified approach to serving clients.
- Utilizes data-driven insights to track account performance and identify trends to make decisions about account strategy.
- Builds and maintains sales pipeline activity while achieving and/or exceeding revenue and margin quotas using margin management techniques.
- Focuses on customer retention and timely contract renewals to ensure ongoing revenue for the organization.
- Stays updated on the organization’s offerings as well as industry trends to offer insights and solutions that align with clients' needs.
- Provides regular reports to management on account performance, revenue growth, client satisfaction, and other relevant metrics.
- Participates in training sessions to improve skills and knowledge in account management, sales techniques, industry trends, and client relationship management.
**Education & Experience** Recommended**
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in customer relationship management, account management, or a related field or an advanced degree with little or no work experience.
**Preferred Certifications**
NA
**Knowledge & Skills**
- Account Management
- Business Development
- Business Planning
- Business To Business
- Cross-Selling
- Customer Relationship Management
- Finance
- Market Share
- Marketing
- Merchandising
- Product Knowledge
- Sales Management
- Sales Process
- Sales Prospecting
- Sales Strategy
- Sales Territory Management
- Salesforce
- Selling Techniques
- Upselling
- Value Propositions
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
**Impact & Scope**
- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
**Complexity**
- Responds to routine issues within established guidelines.
**Disclaimer
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