Sea Logistics Operational Care Supervisor
hace 4 días
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
**YOUR ROLE **:You will be leading a team completing various activities, such us insurance coordination, transport delivery and documents handling, while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). Your focus will be on developing the sea logistics export and import business by enhancing operational capability.
**YOUR RESPONSIBILITIES**:
- To ensure operational excellence through high quality shipment management + export/import services.
- To monitor the operational performance of carriers + other vendors, escalating/creating awareness if performance + commitments are not being delivered
- To collaborate with Customer Care locations (CCL) through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.
- To contribute to continuous improvements of processes + controls for lean and cost-efficient processes.
- To optimize the development of Sea Logistics operational KPIs.
- To ensure the highest levels of productivity within the organization in collaboration with Systems + Processes.
- To ensure data quality as required for timely + accurate customer reporting.
- To support, resolve claims and disputes.
- To follow Pharma Chain procedures in accordance with our & customer requirements.
- To be aligned with CCL to retain or win customers from the Pharma and Healthcare industry.
- To be aware about the customer Lane Risk Assessment (LRA).
- To participate in all PharmaChain trainings.
- To use qualified / approved suppliers for each KN Pharma Chain (GxP Compliance) operation.
- To participate in investigating pharma shipment deviation and author / contribute to reports.
**YOUR SKILLS AND EXPERIENCES**:
- University Degree in ADM, COMEX, IR or alike
- Sea Logistics experience
- Advanced English skills
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