Senior Business Analyst

hace 7 meses


Munro, Argentina Sybox A tiempo completo

**Sumate al Team Sybox**Uno de nuestros clientes mas importantes quiere sumar **Senior Business Analyst** para trabajar de forma híbrida en sus oficinas ubicadas en Munro.- **Qualifications**:_
- **"Must have"**_:_
- Advanced Spoken and Written English.
- **"Good to have" (not mandatory)**:_
- Project Management expertise both Waterfall and Agile Scrum.
- **"Is a plus" (not mandatory)**:_
- Experience in Veeva CRM, Salesforce Service.**Position Overview**:
**Duties & Responsibilities**:

- Partners with the business team to understand and capture high-level business requirements
- Clearly articulates and documents business requirements
- Assesses the risks of various solutions and assist business in prioritizing competing demands
- Manages ongoing relationship with business partnering to drive satisfaction with IT services
- Supports the change management process
- Supports the introduction and deployment of standard solutions to new markets (if necessary)
- Assists with analyzing & testing regular updates from the vendor (Salesforce releases) and communicates changes to the IT and Business Capability Lead
- Engages with knowledge workers to incorporate usability and user interface needs when designing systems
- Proactively resolves customer satisfaction issues
- Manages relationships, and monitors vendor performance against SLAs
- Ensures continuous knowledge transfers to the Level-1 (Global Service Desk) and Level-2 Support through the creation and maintenance of Knowledge Articles in the Knowledge Database.▫ **Modalidad**: Híbrida (2 veces por semana presencial. Se ofrece servicio de combi gratuito I/V desde distintos puntos de CABA, GBA Oeste y GBA Norte).

▫ **Tipo de contratación**: en relación de dependencia por tiempo indeterminado con Sybox.**Algunos beneficios**:

- Comedor en planta para los días presenciales.
- Clases de inglés totalmente gratuitas.
- Monto mensual para snacks.
- Semana adicional de descanso (entre navidad y año nuevo).
- Reintegro de gastos por conectividad.
- Tarjeta con monto mensual para gastos de almuerzo.
- Viernes Flex.
- Día de cumpleaños libre.
- Licencia de paternidad extendida.
- Plataforma de e-learning para desarrollo profesional interno.-
**Sumate a Sybox y ayudemos a nuestros clientes a innovar**

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

- ¿Cuál es tu remuneración bruta pretendida para un cambio?

Idioma:

- inglés (oral y escrito) avanzado (Obligatorio)


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