Field Service Technician

hace 2 días


Buenos Aires, Argentina Aristocrat A tiempo completo

Job Posting Title
Field Service Technician (Argentina)
Summary
This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organization.
What you'll do

Responsible to complete all installations and visitation scheduled by the Operations Manager, SDC, Supervisor or FSS
Pre-Site surveys, follow schedule and perform service activities assigned
Helps Maintain inventory accuracy and with proper parts request, and RMA from the field.
Provide assistance to customers by telephone or in person regarding technical challenges and report on trends, needs and service challenges
Support Customer Advocacy for Aristocrat Products and Services by performing the basic requirements of the role.
Review pre-install documents to determine which parts will be needed to complete the installation. Must be able to follow direction when given a task from management.
Gather and report accurately on service activities by utilizing field service management reporting tools.
Capture and document known issues and inform Operations Manager, FSS or Supervisor.
Prepare and obtain hardware sign-off, obtain RMA numbers for defective and unused equipment and then prepare for shipment.
Complete QFF forms for all defective equipment.
Able to use and follow up with required training on the job
Daily engages training tools that reinforce his competencies on the job
Capable of completing training courses for internal certifications

All employees are responsible for their personal safety and the safety of others. Therefore, all employees must:
Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
Follow all lawful employer safety and health rules.
Wear and/or use Personal Protective Equipment, when and how instructed.
Report hazardous conditions to management.
Report any job-related injury or illness to management and seek treatment promptly.

What we're looking for

Must have basic verbal and written communication and customer service skills.
Base level of knowledge of ATI products and services.
Knowledgeable on Field Service operations within the region.
Demonstrate problem resolution skills and the ability to learn.
Experience working with IT tools.
Working knowledge of Digital Electronics.
Familiarity with networking technologies and troubleshooting.
Plan and is well organized.
Strong understanding and use of Microsoft Office Suite, specifically Excel.

Why Aristocrat?

World Leader in Gaming Entertainment

Robust benefits package

Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.



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