Supervisor, Professional Services

hace 2 semanas

San Miguel De Tucuman, Argentina Sovos Compliance A tiempo completo

**We are looking for a Supervisor to join our team**

**The Work You’ll Do**

You will be responsible for managing a team of technical consultants that have a project load of medium and high complexity projects with multiple complex subscriptions over multiple products and provide expertise as needed to the technical consulting team and offer feedback to leadership.

**More specifically, you will**:

- Act as an escalation point of contact during the implementation process for the client, managing the daily tasks of a technical consultant.
- Provide guidance for technical configuration tasks and become a process expert in the process.
- Complete process guides and process improvement tasks to support the overall effectiveness of the team.
- Develop and manage relationships with business partners to bring positive change to the larger organization.
- Identify and suggest improvements to processes, documents, tools, reports, etc. to benefit the new customer implementation process.
- Learn implementation processes and procedures, suggest improvements throughout.
- Assist in statement of work scoping activities.
- Act as a mentor to the technical team through team and 1:1 meeting.
- Demonstrate understating of multiple product offerings and the sales and use tax industry.
- Demonstrate ability to work with mínimal supervision while constantly coaching the team to maintain a high level of client utilization and satisfaction.
- Provide feedback to leadership team.
- Identify training needs for the department and assist with training development.
- Mentor and train new hires to ensure successful integration into the role.
- Monitor and report on the overall progress of onboarding.

**What we need from you**
- 4 years’ experience in software/professional services company or electronic business to government compliance.
- **Fluent English skills required (written and verbal).**:

- Moderate travel required to Sovos locations/ events and client onsite.
- Ability to effectively manage multiple work assignments and projects.
- Strong time management, organizational and decision-making skills.

**How You’ll Grow**

Growth is serious business at Sovos
- In the past 12 months, nearly one-third of our employees experienced career growth in the form of **promotions, career changes, and lateral **moves.**:

- Merit-based compensation philosophy and a corporate bonus program There are clear paths of growth within our roles.
-

**What We Can Offer**

The opportunity to grow as a professional - **_and _**as a person - through various company-provided development opportunities, including:

- SovosYOU
- CLOUD Rotation Program
- The IDEA Mentor Program
- LEADS and IMPACT
- Progressive Wellness Program
- Flexible work schedule

The challenge of working in an emerging market and solving complex problems for our clients is a large one. Businesses are struggling to keep up with the pace, volume, and complexity of regulatory requirements. In fact, 45% of CFOs say compliance is their “biggest growth challenge.” That is why over half of the Fortune 500 counts on Sovos to solve their complex business-to-government compliance challenges. Our employees work on meaningful and engaging projects that make a tangible impact on our clients’ success.

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