Employee Care Specialist Buenos Aires, Argentina
hace 2 semanas
Be a part of a revolutionary change.
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on and building our future on one clear purpose - to deliver a smoke-free future.
Your day to day:
- Facilitate a memorable and desired employee and manager experience throughout the full employee lifecycle by being the primary point of contact for HR requests.
- Respond in a timely manner to employee inquiries and questions regarding HR Guidelines, and general company policy questions.
- Work closely with affiliates under scope demonstrating working knowledge of Local Market policies and specifics to provide guidance to employees and managers on end-to-end resolution of both common and difficult requests.
- Ensure a robust knowledge management strategy, maintaining working instructions updated, training and onboarding new hires to guarantee knowledge continuance.
- Train and advise customers and internal stakeholders on P&C processes and systems
- Accurately maintain HR data in SAP ensuring that employee’s information is properly updated.
- Provide support services for employment life-cycle activities with a high degree of accuracy and customer satisfaction, balancing employee and manager advocacy and business operating needs.
- Participate in projects to bring HR Shared Services point of view and recommendations
- Provide input to support process mapping, process improvements and documentation to ensure consistent, efficient and accurate services are being provided.
- Liaise and partner with other HR functional areas to support and ensure proper execution of programs and projects.
- Support internal audit requirements and practices, maintaining employee files in compliance with all laws and regulations and presenting audit findings with documented evidence
- Ensure Data Life Cycle Management activities such as Data Quality audits, Data cleansing and Data enrichment
- Manage priorities and effectively adjust based on volume and business necessity, engaging with management for guidance or approvals.
Who we’re looking for:
- College/University or during HR or related studies (Psychology, Administration, etc.)
- Fluent in English and Portuguese are required
- + 2 Years’ regional or global experience and/or working in a Shared Service center.
- Computer skills, including MS Office - SAP knowledge is an asset.
- Teamwork and customer service focus.
- Sound judgmental at protecting sensitive materials and confidential information.
- Proactively seeking for improvement opportunities.
- A strong team player.
- Being capable of taking a step back to look at a bigger picture.
- Enjoy analyzing and solving problems.
- Excellent communications skills.
- Being flexible.
- Hybrid position (2 days in person, 3 days working from home).
What we offer:
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.
LI-Hybrid
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