Cloud Sme

**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.**

We are currently looking for SME to work in a new global high-scale project in our team, 100% related to Cloud Services & Support.

**What do we value?**

People with initiative and responsibility, who have good diction and excellent treatment with the client. We will assess those who have a technical profile or related experience in the role.

**Key Responsibilities**:

- Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report.
- Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
- Perform community management tasks as needed by the business.
- Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Client engineers and Program Managers.

**Necessary skills and experience required**:

- System Engineering degree or equivalent professional technical experience.
- Systems: Unix/Linux or Windows for Cloud environments (Command line, filesystems, processes, System, constraints, Client/Server Model, Distributed Systems)
- PaaS/Developer: ability to read, understand code and familiarity with Cloud PaaS and storage products.
- Understanding of Data Centre transformation concepts
- Expertise in DevOps and related tools/languages like Chef, Puppet, Python, Terraforms, Jenkins, Ansible will be valued.
- Experience with any Cloud Provider will be a plus for this position.
- Language Skills: Advanced/Bilingual English

**Why Cognizant?**
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus, and many other benefits that we are going to share during the selection process.

**Location**:Buenos Aires, Argentina.

**Shift**: Full Time.

**Are you ready?**

**Join our team**

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Mar 22 2023

**About Cognizant