Associate, Credit Client Support

hace 6 meses

Buenos Aires, Argentina S&P Global A tiempo completo

**About the Role**:
**Grade Level (for internal use)**: 07
- Only English CVs will be taken into consideration. Recruiting process will be in English*

**The Team**: As a member of the Credit Client Services team, you will serve as an expert on Credit Ratings, Credit Analytics, and the Market Intelligence Platform. Credit Client Services interacts with many internal teams, including Commercial, Product, Content and Technical Support.

**Responsibilities and Impact**: Client Service Associates are the first point of contact for our clients. You’ll work with them personally to help optimize their workflows and streamline their research and data analysis needs.
You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover.
Your position is critical in helping clients navigate and extract data from the S&P Global Market Intelligence product range. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Credit Client Service Associate, you will be a consultant providing the best and most efficient ways for our clients to achieve quality results.
On completion of internal training, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client’s workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.
This position provides an excellent opportunity to build on your existing financial knowledge and skillset with possibilities for future career progression.
Join a team that involves working closely with clients and includes continuous training with industry leaders in credit, analytics and research. You will have on-the-job learning and experiences that covers a comprehensive curriculum focusing on a variety of areas including Credit Ratings, Research, Credit Analytics, Capital Markets and the S&P Global Market Intelligence Platform.
Beyond learning how to communicate with clients, you will also receive deep-dive training on our data and content, learn about our customer segments and gain exposure to additional S&P Global platforms. Participants must successfully complete required certification exams along with a rigorous evaluation process that will test your skills and capabilities.

**Responsibilities**:
Respond to inquiries for ratings clients
Provide professional, timely, quality support of our credit based products
Recording accurate and timely tracking of client issues within our Client Relationship Management system
Documentation of newly found solutions and product updates
Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads
Staying current on existing and newly developed product offerings

**What We’re Looking For**:
**Basic Required Qualifications**:
Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field
Fluency in English and Spanish at advanced level (written and oral)
Fluency in an additional language (French, Portuguese, German)
Excellent written and verbal communication and presentation skills
Ability to multitask effectively, prioritize work and pay strong attention to detail
Team-player mentality with collaboration and interpersonal skills
A passion for working in the financial services industry, building relationships with finance professionals and flexible to changes in a dynamic environment
Experience with Outlook, Word, Excel, and PowerPoint

**Additional Preferred Qualifications**:
0-2 years working experience
Knowledge of investments including fixed income, private equity, public equity, ETF’s, mutual funds, commodities.
Proficiency with Capital IQ Platform/Products

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while havin

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