Customer Collaboration Analyst

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

**How you will contribute**

You will:

- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Experience in CS&L and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, proactive thinking, flexibility

**More about this role**

**What you need to know about this position**:
Como Customer Collaboration Analyst te relacionarás con clientes de todo el país, realizarás seguimiento de sus pedidos y brindarás soporte a fin de garantizar el correcto abastecimiento de todo nuestro portfolio de marcas.

**Education / Certifications**:
Estudiante avanzado o graduado de Ciencias Económicas, Ingeniería o carreras afines.

**Job specific requirements**:
Manejo intermedio/avanzado del paquete Office.

Manejo intermedio / avanzado del idioma inglés.

Capacidad de análisis.

Habilidades de comunicación.

**Travel requirements**:
Disponibilidad para viajar 1 semana al mes a distintos puntos del país.

**Work schedule**:
Lunes a jueves 9 hs a 18 hs y viernes 9 hs a 14 hs

**No Relocation support available**:
**Business Unit Summary**:
**Mondelēz Southern Cone represents Mondelez International operations in Argentina, Uruguay and Paraguay. We produce over 40 iconic and delicious brands with more than 400 products including **_Milka _**, **_Oreo _**, **_Cadbury _**and **_Tang _**, and local jewels like **_Mantecol _**, **_Cerealitas _**, **_Terrabusi _**and **_Clight _**, among others. More than 3,300 wonderful people proudly work make our delicious snacks at three production plants in Argentina: the Pacheco Plant in Buenos Aires Province, the Victoria Plant (also in Buenos Aires Province), and Villa Mercedes Plant in Villa Mercedes Province.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Customer Collaboration (CLD)

Customer Service & Logistics