Operations Analyst
hace 1 mes
This job conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align business initiatives. Provides systems, administrative, and operational support in assisting with the development and implementation of new or existing products, processes and accounts. Analyzes existing forms and methods to promote effective operations through standardization, improvement, simplification, discontinuance or other methods. Assists in the implementation of new systems and procedures in various departments and instructs personnel regarding them. Depending on area may review organization functions and structure to avoid overlapping or duplication. Coordinates proposed policies, procedures, systems, forms and reports among departments
**The job scope implies**:
- To carry out analytical assessments for business needs.
- To achieve to an agreement on the problem description and resolution by analyzing processes, sharing recommendations and working with different teams on the solution building, testing and implementation.
- To guarantee the quality of the delivery process by performing post-implementation quality audits to ensure integrity, adhering to customer service standards and analyzing quality and customer service problems.
- To support internal and external customers on systems and/or processes.
- To verify the implementation on apps or processes by developing and executing tests for moderate sized projects.
- To resolve service and/or system issues by gathering and analyzing related information, identifying the cause of the problem and investigating possible solutions.
- To coordinate project deliveries to accomplish the with committed date.
**Basic Qualifications Required - Experience, Skills, and Knowledge**
- 2-3 years of professional experience.
- Knowledgeable in all the duties of the Operations Analyst I position, or similar positions.
- Knowledgeable of company products & services.
**Preferred Experience, Skills, and Knowledge**
- Has Bachelor’s degree or equivalent experience
- Applies the basic skills learned and begins to develop advanced problem solving skills to the position.
- Learns advance analytical techniques.
- Some evaluation, originality and ingenuity are required.
- Good verbal and written communication skills.
At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.
**Helping People Thrive in a Connected World**
**What’s the culture like at Assurant?**
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
**Company Overview**
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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