Service Management Officer

hace 4 meses


Capital Federal Buenos Aires, Argentina Gen IT A tiempo completo

En Gen IT queremos ser más y mejores, por eso nos encantaría que te sumes

Nos encontramos buscando un Service Management Officer Una persona como vos, que tenga el GEN, que brinde apoyo al área para seguir potenciándonos Si te gusta lo que estás leyendo, esto es para vos

¿Cuáles serán algunas de tus responsabilidades? Realizar la asignación, priorización y seguimiento de tickets. Actuar como Incident Manager en incidentes críticos y altos. Configurar y administrar Jira. Controlar y monitorear el ciclo de vida de los tickets. Alinear procesos entre el cliente e infraestructura. Manejar el catálogo de SLAs y controlar los níveles de servicio. Tener buena comunicación con todas las partes interesadas del cliente y equipo interno, asegurando la comunicación proactiva de seguimiento con el PM y el cliente. Validar los requisitos y documentación de los entregables que describen los productos y/o servicios. Tener conocimiento sobre todos los procesos, poder definir nuevos procesos y políticas, y alcanzar un control en ellos. Medir las acciones que se están llevando a cabo. Proporcionar recomendaciones para mejoras de procedimiento.

En Gen IT queremos ser más y mejores, por eso nos encantaría que te sumes, te ayudamos a potenciar tu talento y carrera
Somos una empresa tecnológica que ofrece soluciones a medida de Desarrollo de Software, Infraestructura IT, Ciberseguridad y Cloud & Devops. Seguimos las últimas tendencias del mercado y apostamos a un constante crecimiento en equipo.
Disfrutamos de lo que hacemos día a día, por eso somos uno de los mejores lugares para trabajar Estamos certificados por GPTW como mejor lugar para trabajar para Pymes, como Empresas que cuidan y para Millenials
En esta oportunidad estamos buscando una persona como vos, que tenga el GEN, que pueda llevar a nuestros clientes a otro nível. Si te gusta lo que estás leyendo, esto es para vos

**Requisitos**:
¿Qué nos gustaría de vos? Que tengas experiência de al menos 2 años Que tengas experiência en el manejo de herramientas como JIRA, Service Now, Manage Engine, Invgate, Excel y metodologías ágiles. Que seas una persona proactiva y que te guste trabajar en equipo. Que cuentes con buenas skills de comunicación.

Beneficios

**Vas a poder contar con los siguientes beneficios**: Un equipo de trabajo con el que vas a aprender y crecer Una empresa que va a acompañar tu desarrollo. Capacitaciones 100% cubiertas por nosotros. Swiss Medical cubierta al 100% para vos y tu grupo familiar. Contratación directa en relación de dependencia. Revisiones salariales bimestrales. Tu día de cumpleaños libre Al cumplir 3 años, tenés tres semanas de vacaciones. Clases de inglés opcionales cubiertas por Gen. Modalidad de trabajo hibrida, con horario flexible por franjas. Almuerzo In Company. Hacemos la Winter y la Summer fest

De lunes a viernes - Full time - Oficinas en Colegiales CABA y Rosario, Santa Fe.

Si creés que este puesto es para vos, esperamos con muchas ganas tu CV



  • Buenos Aires, Argentina Betsson Group A tiempo completo

    **BUENOS AIRES** - PRODUCT DEVELOPMENT**TECHNICAL SERVICES OFFICER ARG**: As a Technical Services Officer within the Service Desk, you are expected to be a pattern breaker and acknowledge the importance of providing top quality service to each customer of the Betsson Group. The Technical Services Officer is expected to address each customer individually and...


  • Capital Federal, Buenos Aires, Argentina Edgeuno A tiempo completo

    **About us** At EdgeUno, we're passionate about bringing high-speed internet to every person in Latin America. We believe that everyone should have access to a stable, accessible, and affordable internet experience, regardless of where they are in the world. As a company, we're driven by innovation, and to support our vision and growth we're seeking a...

  • IT Service Management

    hace 4 meses


    Capital Federal, Buenos Aires, Argentina Orange A tiempo completo

    Provide 1st level of technical support & Incident management as Ticket creation, update, escalate and close incidents. - Proactive and reactive monitoring of the infrastructure devices / services and alert on performance trends that may adversely affect the service. - Diagnose issues and take preventative steps to clear issues. - Analyze events generated by...


  • Capital Federal, Buenos Aires, Argentina Edgeuno A tiempo completo

    The **Chief Information Security Officer** establishes and administers the overall strategies and procedures for the information systems and security function, overseeing the creation, development, enforcement, and maintenance of policies and procedures, selecting and implementing new IT and security technologies, providing strategic direction for the...


  • Buenos Aires, Argentina cinfo A tiempo completo

    COMPANY PRESENTATION We work to improve lives in Latin America and the Caribbean. Through financial and technical support for countries working to reduce poverty and inequality, we help improve health and education, and advance infrastructure. Our aim is to achieve development in a sustainable, climate-friendly way. With a history dating back to 1959, today...

  • Operations Officer, L4

    hace 5 meses


    Buenos Aires, Argentina ICMP A tiempo completo

    **Organization profile** Every year, millions of people around the world go missing as a result of conflict, human rights abuses, disasters, organized crime, irregular migration, and other causes. This is a complex global challenge that can be tackled effectively through cross-cutting programs that address a variety of difficult, interconnected issues. The...


  • Capital Federal, Buenos Aires, Argentina The Sandbox A tiempo completo

    As a Senior IT Support Officer, you will be responsible for providing exceptional technical support and expertise to our organization, ensuring the smooth operation of our IT systems and infrastructure. You will play a key role in troubleshooting and resolving complex technical issues, managing IT projects, and mentoring junior support...


  • Buenos Aires, Buenos Aires C.F., Argentina Sofigate A tiempo completo

    Unlock Your Potential as a Service Management ProfessionalWe are seeking a highly skilled Service Management professional with a specialized focus on SAP to join our team at Sofigate. As a Service Management expert, you will play a pivotal role in developing Service Management and Service Integration and Management (SIAM) capabilities for our customers.Your...


  • Capital Federal, Buenos Aires, Argentina Edgeuno A tiempo completo

    As the Chief Information Officer (CIO) at EdgeUno, you will play a crucial role in defining and implementing our technology strategy to improve operational efficiency managing IT, Software Development, System Administration, Datacenter and Platform Engineering, optimize business processes, and drive innovation within our services. Your vast expertise in...


  • Buenos Aires, Argentina AES A tiempo completo

    **Descripción de función/objetivo del puesto**: - Dirigir el diseño, la construcción, las pruebas y el despliegue de la solución SAP FSM y la integración con SAP S4 HANA EAM y Mobile Asset Manager para Utilities. Colaborar e interactuar con su contraparte del cliente a diario. También participar en el desarrollo de ideas y soluciones innovadoras con...


  • Buenos Aires, Buenos Aires C.F., Argentina Sofigate A tiempo completo

    We are seeking a seasoned Service Management professional with a specialized focus on SAP to oversee business technology services as a service manager. In this role, you will play a pivotal part in developing Service Management and Service Integration and Management (SIAM) capabilities either directly for our customers or in collaboration with them.Your...


  • Buenos Aires, Argentina Bitfinex A tiempo completo

    Bitfinex: A Leader in Digital Asset TradingFounded in 2012, Bitfinex is a pioneering digital asset trading platform that offers cutting-edge services for global liquidity providers and digital currency traders. Our mission is to create a revolutionary cryptocurrencies exchange that sets the standard for innovation and excellence.Job SummaryWe are seeking a...


  • Buenos Aires, Argentina Citi A tiempo completo

    The Cash Management Sales Officer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

  • Vp People Officer

    hace 4 meses


    Capital Federal, Buenos Aires, Argentina The Sandbox A tiempo completo

    The Sandbox is the leading decentralized metaverse, empowering creators and players to build the world they’ve always wanted. It is our mission to provide an inclusive and open platform, connecting users through gaming and social experiences on the blockchain. We are creating the ecosystem for the future of interactivity through the power of community,...

  • Administrative Officer

    hace 5 meses


    Buenos Aires, Argentina KAPSCH A tiempo completo

    Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics...


  • Buenos Aires, Argentina Adlatina Group A tiempo completo

    Descripción:En AES, elevamos la calidad de vida en todo el mundo cambiando la forma en la que la energía funciona. Todos tienen un impacto cada día en nuestros equipos pequeños y globales. Postúlese aquí para iniciar una extraordinaria carrera hoy mismo. About the Company: Our Fortune 500 energy corporation is a global leader with over four decades of...

  • Chief Financial Officer

    hace 1 semana


    Buenos Aires, Buenos Aires C.F., Argentina Bored Panda A tiempo completo

    We are a leading tech-driven media and entertainment company, producing uplifting content in 17 languages for people of all ages. Our mission is to fight boredom and bring joy to billions of people worldwide. We are currently looking for a talented and motivated Chief Financial Officer to join our team.Key Responsibilities:Improve financial processes and...


  • Buenos Aires, Argentina Logicalis A tiempo completo

    #WeAreHiring en Logicalis Argentina ¿Querés ser parte de nuestro equipo de #ArchitectsOfChange? Somos arquitectos del cambio. Ayudamos a las organizaciones a tener éxito en el mundo digital. Como proveedor global de servicios tecnológicos ofrecemos servicios gestionados digitales de nueva generación, para proporcionar a nuestro clientes visibilidad...


  • Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    In collaboration we are working with a multinational financial services company specializing in online trading that is seeking to onboard a Customer Success Officer (German Speaking) to join their team. Location: Cyprus, LimassolWork model: on siteEmployment type: Full-timeRemuneration: Base salary quarterly Bonuses, depending on experience.DUTIES AND...


  • Buenos Aires, Argentina DeluxeMaid A tiempo completo

    We are a small, fully remote team serving household customers in the US with high end cleaning services. We are rapidly expanding and looking for reliable, positive, and ambitious people to be part of our team. This is a fully remote, full time, work from home role. As a Customer Service Representative, you will be trained in each area of the business and...