Clinical Application Specialist
hace 2 semanas
Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.
- Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (SalesForce or equivalent) within 48 hours of completion of the visit.
- Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.
- Refer inquiries related to unapproved uses of technologies.
- Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians in cooperation with Medical Safety, as appropriate.
- Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support and trouble shooting.
- Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support.
- Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines.
- Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by Clinical Applications management.
- Assist with convention demonstrations as deemed appropriate by management per SOPs.
- Achieve clinical certifications to meet requirements and scope of responsibilities.
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