Claims Lead Analyst

hace 2 semanas


Rosario, Santa Fe, Argentina Ford Motor Company A tiempo completo

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...

You will be a part of a unique team with an opportunity to be at the birth of a brand new order processing system that is replacing a 44 year old system/process. You will also gain more exposure of other areas of the business such as purchasing, supply chain, transportation, etc.

This position is located in Dearborn, MI and is a hybrid role.

What you'll do...

  1. Lead development efforts for claims/returns modernization, ensuring current and future business requirements are met with new system design:
  • Claims workflows and automation
  • Re-routing claims for high damage parts from air to truck
  • Reverse logistics setup
  • 60-day returns
Develop process maps and system specifications for the new order management system related to claims and returnsDevelop and perform test cases and analysis to ensure system output meets specificationsDevelop training document for internal and external usersCollaborate with internal and external users (Dealers, Distributors, Commercial/Fleet, Export, etc.) to develop system designDevelop metrics and analytics to ensure system performance

You'll have:

  1. Previous experience with legacy claims processing system
  2. Knowledge of warehouse operations with respect to claims processing
  3. 2 years experience in NA warehouse transportation, with a strong understanding of NA transportation processes
  4. Prior experience with system improvement implementation
  5. Ability to work in a global team environment - strong collaboration skills required
  6. Strong communication and listening skills
  7. Experience with MS Office (Word, Excel, PowerPoint, etc.)

Even better, you may have...

  • Experience with Ford Parts, Supply & Logistics Systems (MMP, PCS, EPRS, uSAP preferred)

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply

This position is a range of salary grades SG7-SG8.

Visa sponsorship is not available for this position.

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