Customer service
hace 4 días
Importante empresa multinacional vinculada a rubro energético y petrolero, se encuentra en la búsqueda de un Customer Service cuyo objetivo principal será realizar el proceso comercial y seguimiento de las necesidades del cliente, desde el ingreso del requisito de venta hasta la entrega, asegurando un nivel de servicio eficiente.
Principales responsabilidades:
- Recepcionar y hacer seguimiento de las cotizaciones/necesidades de los clientes.
- Valorizar los pedidos según los nomencladores establecidos en el sistema.
- Emitir las cotizaciones a partir de materiales codificados en sistema, solicitud de precio a proveedores predeterminados y/ó fabricación de piezas.
- Analizar alternativas de precio/plazo de entrega.
- Coordinar fechas de entrega con Operaciones en función de las capacidades operativas de la planta y depósito.
- Validar las cotizaciones con la Gerencia de Ventas a fin de definir el precio final acorde al plan de ventas establecido.
- Emisión de pedidos una vez recibida la Orden de Compra y realizar seguimiento atendiendo posibles consultas y reclamos por parte de los clientes.
- Realizar seguimiento de los pedidos a fin de controlar y analizar los tiempos de respuesta a los clientes.
- Periódicamente tomar contacto con los portales de compra de los distintos clientes a fin de verificar solicitudes nuevas y gestionar los presupuestos ya definidos.
- Realizar seguimiento y evolución de los presupuestos.
- Seguimiento y activación de cotizaciones enviadas que no han sido definidas por el cliente.
- Emitir la factura final hacia el cliente una vez entregado/finalizado el producto/servicio a partir de la conformidad del cliente. (remito firmado y/o certificación).
- Asegurar el cumplimiento de normas y políticas referidas a Seguridad Salud y Medio ambiente, tanto propias como de terceros.
Requisitos:
- Experiencia previa en misma posición.
- Manejo de Excel avanzado, herramientas Microsoft, Perfil técnico, SAP.
- Relaciones interpersonales, capacidad analítica, orientación al servicio y el cliente interno y externo.
Modalidad:
- Híbrida (3x2) en la zona de El Talar.
Beneficios:
- OSDE 210 para el y grupo familiar, comedor en planta, bono anual, 7 días de vacaciones extra.
A los interesados enviar CV sin omitir expectativa salarial. Gracias
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