E-commerce Sales Manager

hace 6 días

Buenos Aires, Buenos Aires C.F., Argentina Trafigura A tiempo completo

We are looking for a E-commerce Sales Manager to join our amazing team to increase the service level and customer loyalty by providing executive-friendly communication to clients.

POSITION REQUIREMENTS
  1. Demonstrated track record in sales, preferably in the apparel industry.
  2. Strong verbal and written communication skills.
  3. Experience in managing client relationships and understanding client needs.
  4. Skilled in negotiation and closing deals.
  5. Analytical Abilities in analyzing sales and market dynamics.
  6. Strong focus on customer satisfaction and loyalty.
  7. Familiarity with CRM software and other sales-related tools.
  8. Ability to work collaboratively with other departments.
  9. Proficiency in managing multiple tasks and deadlines.
  10. Focused on achieving sales targets and goals.
  11. Ability to think creatively to improve sales processes.
  12. Understanding of budgeting and financial planning in a sales context.
  13. Ability to work effectively in a diverse and multicultural environment.
  14. To keep everything in order.
  15. Ability to finish everything that was started.
  16. Duplication and detail-oriented (understands everything immediately).
  17. Have a solid feeling to help and take care of clients.
  18. Be able to keep professional ethics in different situations.
  19. Be professional and keep subordination with everyone, colleagues, partners, etc.
DIVISION DUTIESFunctions
  1. Sales function
    1. Alternative Product Recommendations: Offering similar items when desired products are out of stock, enhancing customer experience and maintaining sales.
    2. Size and Fit Guidance: Assisting customers in selecting the correct sizes to minimize returns, using size charts, fit descriptions, and personalized advice.
    3. Custom Measurements for Tailored Items: Accurately collecting measurements for custom-made apparel to ensure a perfect fit.
    4. Client Journey Tracking: Monitoring the customer's journey from initial contact to post-purchase feedback, to improve engagement and customer service.
  2. Rapid Response function
    1. Fast and efficient responses to their inquiries and concerns.
    2. Prioritizing quick and attentive client care, the brand can differentiate itself through superior customer service.
  3. Client Care function
    1. Building and maintaining relationships with customers.
    2. Responding to customer feedback, handling inquiries and complaints.
    3. Feedback collection and analysis.
  4. Gain control over customer communication lines (Instagram, TikTok, etc.)
    1. Make sure all messages are answered.
    2. In case of failure, alert the head of the sales and marketing department.
    3. Also, ensure that negative client issues are promptly and effectively addressed, and the proper steps are taken to rectify them.
  5. Sales Analytics and Reporting function
    1. Data Collection and Management: systematic gathering of sales data from various sources CRM tools.
    2. Performance Analysis: This sub-function focuses on analyzing sales performance metrics such as sales volume, revenue, profit margins, and conversion rates.
  6. Inventory Level Monitoring and Alerting function
    1. Monitoring inventory levels to identify products that are approaching the end of their stock.
  7. Sales Promotion and Marketing function
    1. Working in tandem with the marketing department, the sales team helps in creating promotional campaigns, advertising, and marketing materials.
DAILY ACTIONS
  1. Follow up on actions and deadlines of existing orders.
  2. Review the inquiries of the clients.
  3. Review communication channels.
  4. Review all the fulfilled orders.
  5. Fulfill the new orders and send them to the Logistics department.
  6. Manage the CRM system.
  7. Sales reporting.

Pay: $60,000.00 - $1,280,000.00 per month

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