Logistics Coordinator
hace 2 semanas
- Booking & scheduling all shipments within the assigned Account Executive / team.
- Understand metrics that lead to team profitability including call center statistics, revenue & Net revenue, variance to target, variance to max, load counts, etc.
- Direct communication with the Account Executives and Leadership team.
- Identify and solve capacity shortfalls within the team.
- Demonstrate thorough knowledge and understanding of various systems, technology, and tools to locate and secure various equipment types for customer shipments.
- Assign carriers to move shipments based on shipment information.
- Develop Core Carriers to limit load board usage.
- Answer 100% of inbound calls.
- Min call volumes of 50 inbound and 50 outbound avg per day.
- Post all available shipments to internal load board.
- Profitability: Choose carriers based on service levels and profitability targets.
- Negotiate carrier rates (under targets).
- Ensure all loads are covered that are expected to ship each day.
- Maintain productive working relationships with customer representatives, motor carriers, and PLS employees.
- Monitor carrier performance and report carrier failures.
- Other duties as required by business needs or as assigned.
Minimum Requirements
- Strong English communication skills, including email and phone.
- Ability to multi-task.
- Data entry skills - accuracy.
- Effective time management.
- Ability to communicate clearly with both internal and external customers, suppliers, and partners.
- Analytical problem solver with a passion for excellent customer service.
- No previous logistics experience necessary; training will be provided.
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