Collections Manager

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

We are seeking a results-driven Collections Strategy Manager to lead and optimize our accounts receivable and collections processes. This role will focus on reducing Days Sales Outstanding (DSO), minimizing outstanding balances, and balancing customer experience with business objectives. The ideal candidate is a servant leader who fosters team growth, drives process improvements, and collaborates cross-functionally to enhance financial performance.

What You Will Do:

1. Collections Strategy: Manage assigned portfolio and enforce policies and procedures for effective collections, reducing DSO, and minimizing outstanding balances.
2. Customer Relations: Manage escalated inquiries and billing disputes while maintaining strong customer relationships and ensuring a positive experience. Create a balance between the customers' experience and business objectives.
3. Portfolio Analysis: Continuously analyze portfolio performance at a granular level, identifying trends, conducting root-cause analysis, and driving strategic improvements.
4. Innovative Problem-Solving: Thinking out of the box to recommend and implement solutions for collections challenges.
5. Reporting & Analysis: Prepare and present AR aging reports, collection metrics, and financial insights to senior leadership for informed decision-making. Manage month-end close reporting.
6. Cross-Functional Collaboration: Partner with Sales, Sales Operations, Tax, and Revenue Accounting to address issues impacting accounts receivable and streamline processes.
7. Promise-to-Pay Fulfillment: Drive adherence to PTP commitments to improve collection efficiency.
8. Delinquency & Bad Debt Management: Implement strategies to reduce delinquency and bad debt. Own the bad debt and suspension process.
9. Policy & Process Development: Develop, document, and continuously improve policies and procedures for credit and collections, ensuring efficiency, compliance, and scalability.
10. Automation & Process Optimization: Drive automation initiatives in cash applications and collections processes to improve accuracy and efficiency.

What You Will Bring:

1. 5+ years of proven experience in collections strategy, accounts receivable, or credit & collections management.
2. Strong analytical skills with the ability to interpret financial data and identify trends.
3. Excellent problem-solving and critical-thinking abilities.
4. Experience managing customer relationships and navigating complex billing disputes.
5. Ability to collaborate effectively across departments and influence key stakeholders.
6. Experience with AR automation tools, ERP systems, and financial reporting is a plus.
7. Strong leadership skills with a servant leader mindset, prioritizing team and business success.

This role is ideal for a strategic, data-driven leader who thrives in a fast-paced, collaborative environment and is passionate about optimizing financial processes while maintaining strong customer relationships.

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $99,900 - $117,360 and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE.

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