Data Technician

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Data Technician today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes:

1. Provide email support for customers utilizing the client's products and services
2. Process and validate GTFS exports to ensure data accuracy
3. Set up, configure, and troubleshoot Interactive Maps for clients
4. Configure and troubleshoot HTML timetables for effective client use
5. Identify, document, and file bugs as they arise during product usage
6. Review datasets against GTFS standards for accuracy and completeness
7. Create and maintain GTFS datasets, ensuring compliance with standards
8. Communicate with agencies to address questions and concerns about their services

1. Excellent English skills (at least level)
2. Minimum of 6 months experience working with data entry, analysis, and management
3. Experience using CRM systems or Kanban-style project management tools (e.g., Asana, Trello, etc.)
4. Experience in Customer Support
5. Positive and responsible attitude
6. Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

1. Familiarity with HTML, SQL and/or basic coding
2. Familiarity with transit data

1. Flexible schedule
2. Opportunity to work fully remotely
3. Inclusive international environment
4. Compensation in USD
5. Good bonuses for referring friends
6. Paid intensive training and probation
7. Work-life balance
8. Responsive management interested in your growth and long-lasting cooperation
9. Greenhouse conditions for self-development

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website: www.supportyourapp.com

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.