Parts Advisor
hace 1 semana
Location: Mercedes-Benz of Plymouth (Van Aftersales)
Hours: Monday to Friday 08.30 - 17.30 with 30 minutes lunch
Salary: including OTE up to £29,000 per annum
A little about us
City West Country Limited, a privately owned enterprise with over three decades of experience in the motor industry, proudly operates the Mercedes-Benz South West brand across our four dealerships in Exeter, Taunton, Plymouth, and Truro. As part of the City West Country team, you'll benefit from our years of expertise, a commitment to professional growth, and a structured development path supported by comprehensive training from Mercedes-Benz Head Office.
About the Role
The successful candidate will be dealing with both internal and external customers and also being responsible for developing parts sales business, identifying new business opportunities and promoting the company's products and services.
- 25 Days holiday (plus bank holidays)
- Bonus scheme
- Car Benefit Scheme
- Scottish Widows Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Excellent training and support
- Career progression
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
- Develops parts sales business, identifying new business opportunities and promoting the company's products and services
- Ensures monies are collected from customers for all cash invoices and is responsible for its safekeeping
- Effectively liaises with relevant departments across the business
- Gives customer focus priority throughout the parts operation
- Communicates and develops strong professional relationships with customers to deliver a high level of service
- Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements
- Ensures that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Parts Supervisor/Manager
- Demonstrates willingness and ability to accurately interpret manufacturer parts deliveries
- Demonstrates willingness and ability to replenish stock in line with company warehouse location system
- Competent IT Skills
- Experience in a customer-focused environment
- Good telephone and interpersonal skills
- Must be accurate and show attention to detail
- Driving Sales: Identifies and initiates opportunities to drive sales and deliver commercial benefits
- Customer Service: Focuses on the needs of customers to improve service and sales
- Planning & Organising: Organises own workload effectively, prioritising to deliver to deadlines
- Analytical Ability & Decision Making: Demonstrates sound judgement in making decisions
- Teamwork & Coaching: Quickly builds rapport and establishes relationships with others
- Motivation: Demonstrates a positive attitude and takes responsibility for their own actions
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