Customer Support Team Leader
hace 2 semanas
At Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for a Team Lead to join our growing team.
What you'll doAs a Team Lead, you will lead a multilingual support team (including French, Hebrew, English, among others) for a geolocation application of one of our clients. You will be responsible for ensuring the team meets performance standards, providing guidance and support, and managing day-to-day operations.
What do we value?People with initiative and responsibility, who have strong leadership skills, good diction, and excellent treatment with the client. We will also value detail-oriented people.
Key Responsibilities:- Lead and manage a multilingual support team, ensuring high performance and quality standards.
- Provide guidance, training, and support to team members to enhance their skills and performance.
- Oversee day-to-day operations, including monitoring team performance and handling escalations.
- Collaborate with stakeholders to gather requirements, define project scope, and manage project timelines.
- Communicate project progress and roadblocks effectively to stakeholders.
- Ensure timely delivery of support services and projects.
- Monitor and report on team performance metrics and KPIs.
- Implement and maintain best practices for support processes and workflows.
- Proven experience in a leadership role, preferably in a support or customer service environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy and quality.
- Strong project coordination and organizational skills.
- Advanced level of English.
A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
Opportunity to work for leading global companies.
Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
#J-18808-Ljbffr-
Customer Support Team Leader Expert
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completoCognizant: A Global Leader in Digital ServicesWe are a world-leading IT services provider, offering innovative solutions to global companies. As a Team Lead at Cognizant, you will be part of a dynamic team that delivers exceptional support services.Our ideal candidate will have proven experience in a leadership role, preferably in a support or customer...
-
Customer Support Team Lead
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Datapeople A tiempo completoAbout the RoleWe are seeking a seasoned customer support professional to lead our frontline teams in delivering exceptional service to our customers. As a Customer Support Lead, you will work closely with our leadership to build a team of elite coaches who share your passion for delivering outstanding results.Key ResponsibilitiesManage frontline customer...
-
LATAM Tier 1 Team Leader
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Singular A tiempo completoSingular's Vision: Our mission is to empower marketers with actionable insights from previously siloed data. By collecting and normalizing upper-funnel campaign data from thousands of channels, we connect it to lower-funnel attribution data, enabling marketers to measure ROI from every touchpoint and optimize their efforts.We're looking for an experienced...
-
Administrative Support Professional
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Sirius Support A tiempo completoAbout the Virtual Assistant position at Sirius Support We are seeking a skilled Administrative Support Professional to provide remote administrative support to our team.As an ideal candidate, you will have significant experience in handling administrative tasks such as project coordination, email management, and calendar organization. You will be responsible...
-
Customer Support Team Lead
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completoCompany Overview: Cognizant is a leading digital industry company that values innovative ideas and promotes an inclusive culture. We are currently seeking a Team Lead to join our growing team.About the Role: As a Team Lead, you will oversee a multilingual support team for a geolocation application of one of our clients. Your primary responsibilities include...
-
SaaS Support Team Lead
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Datapeople A tiempo completoAbout the CompanyCloudbeds is a leading provider of cloud-based hospitality management solutions, empowering properties to streamline operations, increase bookings, and enhance guest experiences. With a global presence and a diverse team of experts, we offer a comprehensive suite of tools for property management, front desk, revenue, distribution, guest...
-
Customer Support Team Member
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina PST A tiempo completoAbout PSTPST is a dynamic and international company seeking a motivated and communicative assistant to support our team in customer management.We offer the opportunity to work in a fast-paced environment with various responsibilities, including:Creating tickets and resolving customer casesProviding comprehensive customer support from start to...
-
Customer Support Lead Professional
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Datapeople A tiempo completoAbout CloudbedsCloudbeds is a cloud-based platform that empowers hospitality businesses to streamline operations, increase reservations and revenue, and deliver exceptional guest experiences. With a growing team of 700+ employees across 40+ countries speaking 30+ languages, we are revolutionizing the way properties operate. Our award-winning front desk,...
-
Customer Engagement Leader
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina SAP SE A tiempo completoAbout the RoleThe Customer Engagement Leader is responsible for governing customer relationship management while advocating for the customer and bringing the power of Private managed cloud and Cloud application services to enrich customer experience.The ideal candidate will have strong project management skills, customer-facing experience, and excellent...
-
Elite Customer Support Coach
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Datapeople A tiempo completoAbout the PositionThis is an exciting opportunity to join our dynamic customer support team as a Customer Support Lead. You will play a key role in leading and managing frontline customer support teams, ensuring seamless customer interactions, and resolving complex issues. Our ideal candidate is a skilled leader with a passion for delivering exceptional...
-
Customer Support Specialist
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completoCustomer Support SpecialistABBTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all...Customer Support SpecialistVelaONEHOURS: Full time.POSITION SCOPE AND SUMMARYKEY...
-
Customer Support Professional
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoPassionate about delivering exceptional customer experiences?We are seeking a skilled Customer Support Consultant to join our team. As a member of our multicultural and multilingual environment, you will thrive in a home office setting while mastering new skills and achieving challenging goals.What You Will Do:Provide top-notch customer support via calls,...
-
Customer Support Consultant
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...
-
Team Leader
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Team Leader
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Customer Support Professional
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina ApproveMe, LLC. A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at ApproveMe.com. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving technical issues, and helping users get the most out of our WP E-Signature plugin.
-
Customer Support Lead
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Datapeople A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types.Named the No.1 PMS and No.1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Customer Support Lead
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Datapeople A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Support Team Member
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completoWe're looking for a Support Team Member to join our team at Sagan. As a key member of our support team, you'll be responsible for delivering exceptional customer service and ensuring that every interaction with our clients is positive and memorable.Key Responsibilities:Develop in-depth knowledge of our products and services to provide informed support to our...
-
Customer Support Advisor
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support Consultant to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support via calls, chats, and emails.Key Responsibilities:Provide timely and effective solutions to customer inquiriesBuild positive relationships with customers through...