Aps Program Administrator
hace 2 semanas
About Avaya:
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services.
We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers.
Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We're focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do.
The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren't just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us.
We're seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at AvayaAbout the Opportunity:
- Provide support to simple, medium, large, and complex provisioning/implementation projects including installations or systems additions, schedules, and may perform preinstallation site review/evaluation for adequate infrastructure. Ensures that the proper materials and manpower arrive at the customer site on a timely basis for the installation of company equipment. Manages processes/tools, problem resolution with assigned Project Manager accounts. Coordinates interactions between Avaya Stakeholders, logistics and 3rd party vendors. Responsible for timely escalation of administrative/financial issues to the appropriate organization. Provides total administrative support and is directly accountable for the process compliance, and maximization of profitability of project.
- Responsible for resource assignment, tracking and closure of projects for business partners or direct customers.
- Ensure compliance to global processes followed.
- Ensures that the proper materials and manpower arrive at the customer site on a timely basis for the installation of company equipment
About You:
- Skills:
- Ability to work with technical specialists and technical managers across delivery streams.
- Financial skills.
- Good spoken and written communication skills.
- Ability to multitask and manage priorities and escalations based on project deliverables & revenue.
- Analytical skills.
- Experience of working in global delivery environment.
Qualifications, certifications, education or alternative expected:
- Typically requires
- 5 years of working experience.
- Bachelor's degree or equivalent experience.
- Excellent communications, documentation and support skills is preferred.
- Fluent English.
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