Senior Associate, Fig Client Services

hace 2 semanas


Buenos Aires, Argentina S&P Global A tiempo completo
Associate, FIG Client Operations (S&P Global Market Intelligence)

The Location:

Avenida Leandro N. Alem 815
Buenos Aires
C1001 CABA
Argentina

Work schedule (Time shift): 11am-8pm or 12pm-9pm ART Average of 1-2 weekends in a calendar year depending on the business need. Weekends shifts will be staggered getting 2 consecutive weekdays off.

The Role:
This is an entry level position at a fortune 500 company operating in the business intelligence space. The associate will field client concerns, diagnose issues and provide solutions.

You will work across different divisions of the company providing you great insight into how S&P Global provides our clients with a world class product.

We're looking for an associate to join our team of tech-savvy, client-focused professionals who support our solutions for FIG users.


The Team:

We're a global team that is responsible for supporting and training our diverse clients on the Financial Institutions Group (FIG) solutions available on S&P Global Market Intelligence by holding investigative conversations & driving product usage and revenue.

Being present in the US, Philippines, India, Pakistan and United Kingdom makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Relationship Management, Technology, Content & Industry Research etc.)

The Impact:

Our relentless pursuit of excellence results in deep relationships with clients and helping them get the most out of our business intelligence tools.

Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover.


Responsibilities:

Guide clients on Market Intelligence tools to drive usage and product experience.
The associate will become an industry specialist and act as a resource for colleagues and clients across the globe.
Over time the associate will take on additional responsibilities including (but not limited to) leading weekly trainings and hosting/recording client training sessions

What We're Looking For:

Bachelor/Undergraduate Degree, preferably in Finance, Accounting or related fields.
English proficiency written and oral.
Excellent verbal and written communication
Strong problem-solving skills.
Willingness to help clients.
Attention to detail.
Proficient with Microsoft suite of products (Excel, Word, Power point)
Ability to multitask and work with mínimal supervision.

Preferred Qualifications:

Additional relevant qualifications such as CFA, ACCA, PMP
Salesforce and/or CXC experience.

What's in it for you:

Improve social skills while interacting with C-level industry leaders.
Develop comprehensive industry knowledge.
Learn technical expertise like MS Excel, SQL and Financial modeling.
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

Grade (relevant for internal applicants only): 7

About Company:

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful.

We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.



  • Equal Opportunity Employer
Professional (EEO-2 Job Categories-United States of America), OPRTON20- Entry Professional (EEO Job Group)

Job ID: 283001

Posted On:

Location:
Buenos Aires, Argentina

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