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Customer Support Technician
hace 4 meses
Join Mitto and be beyond. *Eager to go beyond? If so, we'd love to meet you
We're Mitto and we're thrilled to be revolutionizing the way the world communicates through our Cloud-Communications-Platform-as-a-Service (CPaaS).
We were launched in 2013 with SMS and quickly blossomed beyond to include voice, chatbots, all major chat apps, and CRM/marketing platform integrations.
Here at Mitto, you'll be working with a global team of people that's spread out across 27 locations - and growing We're proud to be a group of curious minds that scour the landscape for whatever's next in omnichannel communication.
In joining Mitto, you'll enjoy an endless array of opportunities and benefits.
With us, you'll get to skip the morning commute and work from the comfort of your own home Our team members also enjoy a supportive, engaging, and collaborative culture with flexible working hours.
**How you'll go beyond: - Actively provide support for companies and enterprises using our platform, helping them get thebest experience from Mitto products:
- Actively communicate with partners, and other Mitto tech teams to maintain platform stability. That includes
customer inquiry triage, documenting and escalating to the appropriate team within the organization, and
owning the initial ticket, (escalation on an end-to-end basis.) - Provide insight and assistance to business teams regarding client needs, feature requests and general inquiries
Participate in creation of the new platform and product features. Our support team is an active stakeholder in new product and feature development, sharing feedback and assistance on a daily basis
- Provide indepth support to all clients, no matter their size.
In an era of chatbots and template answers, we strive to provide direct and honest assistance**:
- Troubleshooting any quality degradation reported by other customers or departments, make adjustment when required
Maintain and expand technical knowledge across all Mitto products and services, tools, and processes.
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Work in shifts
What you bring to the table:**-
Higher education of Applied studies or Faculty (Computer science or IT-related field is a plus)
- 2+ years experience within a **Customer Support
role **(in the industry is a plus)**: - Fluent in written and spoken
English & Spanish or Portuguese:
Excellent problem solving and analytical approach and a high level of responsibility
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Eager to learn new technologies, procedures or client's use cases
- Strong ability to
prioritize and multitask:
Basic understanding of mobile services- technologies, protocols (SMPP, SS7) is a plus
How we'll go beyond for you:
- Work from anywhere with full flexibility (really)
- From private health insurance to SPA vouchers for the newlyweds in Mitto, we take care of your wellbeing in and outside of work
- Linux Academy, Udemy courses, Mitto Academy, Mentorship, Conferences, etc
- An entrepreneurial work style where your success is measured by results (not time)
- An open, honest, creative, and resultsdriven environment where your opinion is highly valued
- Laptop, screen, mouse, headset whatever you need to get the job done
- 25 days of paid vacation plus public holidays
Ready to take your career beyond?
Then we're ready to hear from you. Shoot us a message today