![SupportYourApp](https://contents.bebee.com/companies/ar/supportyourapp/avatar-qL2qn.png)
Faculty Support
hace 3 semanas
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a
Faculty Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Excited? Let's see what it takes
What You Will Do:
- Provide exceptional customer support and troubleshooting for online course teams and instructors
- Advise course teams on best practices and options
- Monitor internal escalation channels
- Work closely with the product and engineering team for bug resolution
- Escalate feature requests
- Become a product expert and constantly grow
- Maintain working knowledge of our client's products and services
What you need to succeed in this role:
- Excellent English and Spanish
- General knowledge of coding and web development practices
- Familiarity with debugging HTML, JavaScript, and Python
- At least 3 years of providing customer support and technical troubleshooting for SaaS customers
- Experience in technical support
- Experience with database queries and command line
- Experience with Zendesk, Jira, GitHub
- Excellent business writing and communication skills
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbpsdownload and 40 Mbpsupload)
Benefits and Perks:
- Fixed schedule, 8am4pm, Colombia time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Worklife balance
- Responsive management interested in your growth and longlasting cooperation
- Greenhouse conditions for selfdevelopment
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
send your CV in English, pointing out your outstanding skills
**DISCLAIMER
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