Warranty Cost Specialist
hace 2 semanas
General Information:
- Req #
- WD Career area:
Sales
- Inside Sales
- Country/Region:
Argentina
- State:
- Capital Federal
- City:
- CABA
- Date:
Thursday, April 4, 2024
- Working time:
- Fulltime
Additional Locations:
Argentina
- Capital Federal
- CABA
Why Work at Lenovo:
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.
Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
Description and Requirements:
We are looking for a Warranty billing support responsible for billing process and daily support to service providers on payments, penalties and billing related queries.
Responsibilities:
Ensures on time and customer centric case resolution while compliant with AWSPs processes and procedures
Manages timely and efficient vendor communication in professional manner
Cooperates with NA Service Operations and Support teams on billing results and process related issues
Prepares the invoices for payments and updates the Invoice database
Handles the penalty invoicing and collection process for NA service providers
Keeps track of the warranty labor service cases in MSD system, sends reminders, opens and closes cases
Regularly updates Billing & Invoicing process documentation
Skills:
Communication skills - ability to cooperate with internal teams on resolving billing related issues
Presentation skills - ability to present on the calls in front of Service Delivery managers
IT skills:
MS Excel basic skills (functions - VLOOKUP, pivot tables)
Organized person with attention to detail, keeping deadlines
Ability to work independently
Proactive team player with a positive approach
Additional Locations:
Argentina
- Capital Federal
- CABA
Argentina
Argentina
- Capital Federal
Argentina
- Capital Federal
- CABA
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