Local Service Transition Consultant

hace 2 semanas

Buenos Aires, Argentina Alight A tiempo completo

_Our story_

  • At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."_

_ Our Values:
_

_ Champion People __- be empathetic and help create a place where everyone belongs._

_ Grow with purpose - __Be inspired by our higher calling of improving lives._

_ Be Alight - __act with integrity, be real and empower others._

  • It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. _
  • With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work._
  • Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight._


The Local _ST & PM combined role_ measures project performance using appropriate tools and techniques to monitor the progress of the project, identifying and quantifying variances (in time, cost, scope or quality), and performing required corrective actions, communicating status and risks to all project stakeholders ensuring adherence to quality standards for the project deliverables.


Main responsibilities:

  • Manages projects from conception to production, ensuring delivery is in accordance with budget, timeline and is of the required quality standards to meet client expectations.
  • Lead local workshops: ensure clients and Alight Ops. understand in scope of services as per global contract, service delivery model and systems landscape.

Help client understand the implementation methodology:
what are we implementing, when and how (phases and deliverables).

  • Develops and manages detailed project plan and RAID log aligning stakeholders and team members on the plan and managing execution of tasks to achieve project goals.
  • Makes project decisions and recommendations to management about schedules, prioritization, and resource allocation working closely with Resource managers and SR Team Leads to ensure adequate allocation of resources, oversee and report project financials including estimates for the change request process, ongoing allocation of financial resources and regular reporting of financials state.
  • Manages deliverables per implementation scope and onboards BAU operational and TPVs when applicable to the project, granting accesses to systems, coordinating activities to ensure readiness for go live.
  • Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
  • Manage changes to project scope, schedule and costs and ensure project plan is reflective of authorized changes as defined in the change management plan.
  • Communicates and reports status to executives and all other stakeholders e.g., Status Reports, Executive Briefings.
  • Prepare and support hypercare period and drives process improvement initiatives within the project management domain. Provides and captures lessons learned throughout and during the closing of the project.
  • Support sales when needed.
  • Ensure clients and internal operational teams understand the scope of services as per contract, service delivery model and system landscapes

:

  • Analyze and detect possible risks in the service transition workstream and act upon it accordingly.
  • Define global processes

:

  • Define test strategy
    and ensure a common understanding and execution of it amongst the project stakeholders.
  • Implement global service delivery tools

:

  • Ensure project timelines, delivery of quality

:

  • Conduct and manage client facing workshops.
  • Help client understand the implementation methodology: what are we implementing, when and how.
  • Onboard Local Service Transition Consultants.
  • Coordinate and support Local Service Transition Consultants during the local implementations (country level)

:

  • The role will involve local country and international travel and time away from home (Respecting the Covid restrictions).

Requirements:

  • Resourceful, confident under pressure, and proven problemsolving skills.
  • Fluent English required.


 Be Accountable
  • Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.


 Solve Problems
  • Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.


 Take Ownership
  • Proactively seeks clarity of role, accomplishment of individual & team objectives and futu

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