Analista de Customer Experience

hace 2 meses


Sin ciudad, Argentina Bidcom A tiempo completo

En Bidcom facilitamos el acceso de productos innovadores y de interés brindando una experiencia extraordinaria.

Estamos integrados verticalmente desde la fabricación e importación hasta la venta final de los productos que comercializamos, esto nos hace lograr mucha eficiencia y nos ayuda a ser muy competitivos.

En esta oportunidad nos encontramos en la búsqueda de un/a  Analista de Marketplace para sumar a nuestro equipo de Customer Experience.


Tareas:

-Gestionar las ventas y publicaciones de los distintos Marketplace.  

-Resolución de inconvenientes que puedan surgir durante la compra, como problemas con productos defectuosos o malentendidos entre partes, facilitando y guiando a los clientes a través del proceso de cambios/devolución de productos y reembolso de pagos cuando corresponda. 

-Seguimiento de cada caso a fin de brindar una experiencia extraordinaria para los clientes. 

-Analizar las oportunidades de mejora con las diversas áreas de la empresa para corregir procesos que ayuden en la experiencia de los clientes.


Requisitos excluyentes:

-Contar con experiencia comprobable en Atención al cliente.

-Conocimiento de Google Workspace (Drive, Google Sheets, Google Docs)

-Buenas relaciones interpersonales

-Disponibilidad Full time.

-Predisposición al trabajo en equipo y a la resolución de problemas. 


Beneficios:

-Medicina Prepaga para colaborador

-Descuento en gimnasios

-Valor al costo en nuestros productos

-Frutas in office

-Máquinas expendedoras de café, bebidas y snacks.

-Licencia por paternidad extendida

-Regalo de producto Gadnic por nacimiento

-Regalo de producto Gadnic por el día de la madre

-Regalo de producto Gadnic por el día del padre

-Regalo de producto Gadnic por casamiento 

-Club de Beneficios 


Si formas parte de nuestro equipo podrás desarrollarte en una empresa que está en constante crecimiento, caracterizada por su excelente clima laboral, la calidad humana, y la valoración al esfuerzo de cada uno de los integrantes del equipo. Ofrecemos otros beneficios y posibilidades de crecimiento profesional.


Lugar de trabajo: Villa Ortúzar

Modalidad: Híbrida

Horario: 11 a 20 hs / 12 a 21 hs



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