Analista de Customer Experience
hace 2 meses
En Bidcom facilitamos el acceso de productos innovadores y de interés brindando una experiencia extraordinaria.
Estamos integrados verticalmente desde la fabricación e importación hasta la venta final de los productos que comercializamos, esto nos hace lograr mucha eficiencia y nos ayuda a ser muy competitivos.
En esta oportunidad nos encontramos en la búsqueda de un/a Analista de Marketplace para sumar a nuestro equipo de Customer Experience.
Tareas:
-Gestionar las ventas y publicaciones de los distintos Marketplace.
-Resolución de inconvenientes que puedan surgir durante la compra, como problemas con productos defectuosos o malentendidos entre partes, facilitando y guiando a los clientes a través del proceso de cambios/devolución de productos y reembolso de pagos cuando corresponda.
-Seguimiento de cada caso a fin de brindar una experiencia extraordinaria para los clientes.
-Analizar las oportunidades de mejora con las diversas áreas de la empresa para corregir procesos que ayuden en la experiencia de los clientes.
Requisitos excluyentes:
-Contar con experiencia comprobable en Atención al cliente.
-Conocimiento de Google Workspace (Drive, Google Sheets, Google Docs)
-Buenas relaciones interpersonales
-Disponibilidad Full time.
-Predisposición al trabajo en equipo y a la resolución de problemas.
Beneficios:
-Medicina Prepaga para colaborador
-Descuento en gimnasios
-Valor al costo en nuestros productos
-Frutas in office
-Máquinas expendedoras de café, bebidas y snacks.
-Licencia por paternidad extendida
-Regalo de producto Gadnic por nacimiento
-Regalo de producto Gadnic por el día de la madre
-Regalo de producto Gadnic por el día del padre
-Regalo de producto Gadnic por casamiento
-Club de Beneficios
Si formas parte de nuestro equipo podrás desarrollarte en una empresa que está en constante crecimiento, caracterizada por su excelente clima laboral, la calidad humana, y la valoración al esfuerzo de cada uno de los integrantes del equipo. Ofrecemos otros beneficios y posibilidades de crecimiento profesional.
Lugar de trabajo: Villa Ortúzar
Modalidad: Híbrida
Horario: 11 a 20 hs / 12 a 21 hs
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