Customer Service Platino

Encontrado en: beBee S AR - hace 1 mes


Buenos Aires, Argentina Philips A tiempo completo
Job TitleCustomer Service Platino & Pacifico

Job Description

Job title:
Customer Service Platino & Pacifico (Services & Respiratory Cares)

Your role:

  • Manages relationship with the Sleep & Respiratory Care factory for service and spare parts management. Manages the relation with the Philip Call center related to SRC final users to improve service and customer satisfaction.
  • Supervise and manage Distributor and Authorized Service Provider for CS delivery activities (Service Partners).
  • Solves technical escalations and trainings from distributors.
  • Manages all facets of customer retention (distributor) including participating in the resolution of customer concerns (distributor) and defining and developing a customer (distributor) contact strategy.
  • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the distributors.
  • Consolidates SRC Service KPIs (escalations and repairs) and keep track in DM Boards.
  • Solves and follow up technical issues escalated from distributors until the final close.
  • Manage the regular reviews of operational performance with Distributors.
  • Evaluate CS Delivery strategy and prepare general and individual training plans with distributors, control execution.
  • Service and repairs are done with speed and accuracy and all customer (distributor) service delivery issues and escalations are resolved.
  • Controls the parts dispatch and billing process from SRC Factory to distributors/Clusters.



You're the right fit if:

  • You have a Bachelor degree in Biomedical Engineering or Bio engineering, Physiotherapy.
  • Experience working in companies related to Sleep & Respiratory Care or Medical.
  • Experience in medical equipment repair.
  • Fluent in English.
  • Customer Focused
  • Deliver results.
  • Account management



About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
⢠Learn more about our business.
⢠Discover our rich and exciting history.
⢠Learn more about our purpose.

If youâre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.



  • Capital Federal, Buenos Aires, Argentina Philips A tiempo completo

    **Job Title**: Customer Service Platino & Pacifico **Job title**: Customer Service Platino & Pacifico (Services & Respiratory Cares) **Your role**: - Manages relationship with the Sleep & Respiratory Care factory for service and spare parts management. Manages the relation with the Philip Call center related to SRC final users to improve service and...

  • Customer Service Agent

    hace 3 días


    Buenos Aires, Argentina Hansen Technologies A tiempo completo

    **Customer Service Agent (Buenos Aires - Argentina) - **Exciting Opportunity to Grow and Develop your Career**: - **Work as part of a valued and collaborative global team** **Why work for Hansen?** - We are a global organization - We are proud of our products, services, and people - We value our family culture - We have a fun environment where people are...

  • Customer Service Agent

    hace 2 semanas


    Buenos Aires, Argentina Betsson Group A tiempo completo

    **BUENOS AIRES** - OPERATIONS**CUSTOMER SERVICE AGENT**: **Customer Service Agent**: As Betsson continues to grow across Latin America, we are looking for a Customer Service Agent to join us in Argentina - North Part City of Buenos Aires. - RECRUITER - MARIA DEL PRIORE**THE WOW**: You will be a part of a seamless Customer Service function, working to achieve...


  • Buenos Aires, Argentina Kimberly-Clark A tiempo completo

    Pasante de Customer Service Estamos en búsqueda de un Pasante de Customer Service para la oficina en Olivos de Kimberly Clark. Si tienes ganas de aprender, ¡postula ya! **Responsabilidades**: - Brindar soporte al equipo de Customer Service, para el Canal de Supermercados, en el seguimiento del proceso desde ingreso de ordenes de compra hasta entrega de...

  • Customer Service

    Encontrado en: beBee S AR - hace 4 semanas


    Buenos Aires, Argentina Be Part RH A tiempo completo

    Para importante forwarder nacional, especialista en cargas reefer, nos encontramos en la búsqueda de un Customer Service. Sus principales tareas serán: Declaraciones de embarque Manejo de documentación Trato con clientes Manejo de sistema Translog Coordinación de cargas Contacto con líneas y marítimas Nos orientamos a perfiles con experiencia en el...

  • Customer Service Intern

    Encontrado en: beBee S AR - hace 3 días


    Buenos Aires, Argentina Philips A tiempo parcial

    Job TitleCustomer Service InternJob DescriptionJob title:Customer Service InternYour role:Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory...

  • Customer Service Intern

    Encontrado en: beBee jobs AR - hace 3 días


    Buenos Aires, Argentina Philips A tiempo completo

    Job TitleCustomer Service InternJob DescriptionJob title:Customer Service InternYour role:Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory...


  • Buenos Aires, Argentina GBS Group A tiempo completo

    **Client Services Specialist** - Customer Success_ **Compensation**: $8.00 - $10.00/hour **Location**:International Contractor **Job Type**:Full-Time **Minimum Experience**: Intermediate-level **_ To be considered for this position you must be fully Bilingual in English & Spanish._** As a Client Services Specialist at GBS Group you will work closely...


  • Buenos Aires, Argentina Hansen Technologies A tiempo completo

    **Customer Service Agent - Buenos Aires, AR (Monday - Friday 10 am-7 pm) **The Customer Service Agent role is an exciting opportunity to grow and develop your career while working as part of a valued and collaborative global team.** **About the role** A Customer Service Agent will be responsible for providing effective customer service for all internal and...


  • Buenos Aires, Argentina Pirovano, Schneider & Asociados A tiempo completo

    Nuestro cliente, una reconocida consultora, para asignar en las oficinas centrales de Cencosud que se encuentran dentro del Unicenter en la zona de Martínez, nos ha encomendado la búsqueda de un: ANALISTA JUNIOR DE ABASTECIMIENTO Y CUSTOMER SERVICE La misión del puesto será la de nexo entre la firma Coca Cola, los embotelladores y Cencosud; para...


  • Buenos Aires, Argentina LHR Arabia A tiempo completo

    **Would you like to be part of one of the Top 100 Saudi brand and the fastest-growing supermarket chains in Saudi Arabia?**: Our client´s vision is to be the best supermarket in the Kingdom of Saudi Arabia, with a focus on customer service, quality, freshness, variety and every day low prices. We are looking to attract talents for the role of **Butcher...

  • Customer Service Success Specialist

    Encontrado en: Talent AR C2 - hace 2 semanas


    Buenos Aires, Argentina Happy Agencies A tiempo completo

    Job DescriptionJoin our team at Happy Agencies and play a key role in shaping the success of our customer interactions. We’re based in Buenos Aires, Capital Federal, and we’re looking for a dedicated Customer Service Success Specialist who is passionate about delivering exceptional support and enhancing customer experiences in the marketing...


  • Buenos Aires, Argentina FragranceX.com A tiempo completo

    **Customer Service Associate** - **This is a full-time, remote job, work from home, from anywhere!**_ Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are...

  • Responsable de Customer Service y Comunicaciones

    Encontrado en: beBee jobs AR - hace 2 semanas


    Buenos Aires, Argentina Valeria Martin A tiempo completo

    Se trata de una empresa líder que desde hace más de 40 años se ha dedicado íntegramente a la venta, remanufacturación, fabricación e importación de compresores para sistemas neumáticos de vehículos pesados en Argentina.Buscamos un/a profesional que quiera tomar el desafío de llevar adelante el startup del área de Customer Service y...

  • Customer Service Success Specialist

    Encontrado en: Talent AR C2 - hace 2 semanas


    Buenos Aires, Argentina Happy Agencies A tiempo completo

    Join our team at Happy Agencies and play a key role in shaping the success of our customer interactions. We’re based in Buenos Aires, Capital Federal, and we’re looking for a dedicated Customer Service Success Specialist who is passionate about delivering exceptional support and enhancing customer experiences in the marketing sector.We’re Looking...

  • Customer Service

    hace 5 días


    Buenos Aires, Argentina Aliancers A tiempo completo

    An important american company is looking for a Customer Service / Scheduling **Responsibilities**: - Schedule all client requests considering customer preferences, urgency, available capacity, etc. - Answer emergency and non-emergency calls and document important information. - Respond to any issues and follow-up by coordinating with the appropriate...

  • Pasante Customer Service

    hace 1 semana


    Buenos Aires, Argentina Air Liquide A tiempo completo

    **How will you CONTRIBUTE and GROW?**: Pasantía para sector comercial & customer service - Atención a clientes mediante canales virtuales y teléfono - Resolver y documentar inconvenientes, solicitudes, reclamos y dudas de los clientes; - Generar experiências positivas para el cliente, impactando de manera positiva sobre su nível de satisfacción -...


  • Buenos Aires, Argentina Solvo Global A tiempo completo

    JD A medical interpreter facilitates communication between patients and healthcare providers who speak different languages. They act as a bridge between the patient and the healthcare team, interpreting spoken information in a way that is accurate and culturally appropriate. Summary Provides accurate interpretation of critical medical information in direct...

  • Coordinador/a de Customer Service

    Encontrado en: Talent AR C2 - hace 2 semanas


    Buenos Aires, Argentina FMC Corporation A tiempo completo

    Nos encontramos en la búsqueda de un/a  COORDINADOR DE CUSTOMER SERVICE Sobre los objetivos de posición: Liderar el área de Servicio al Cliente y los procesos de pedidos integrando la cadena de suministro, garantizando el cumplimiento de todas las tareas relacionadas con el proceso de Order to invoice. Es un área clave que permite brindar...

  • Customer Service

    Encontrado en: beBee S AR - hace 3 semanas


    Buenos Aires, Argentina In Move Consulting A tiempo completo

    In Move Consulting se encuentra en la búsqueda de un/a Analista de Customer Service para una importante empresa que brinda Servicios de Catering, ubicada en el Parque Industrial de Burzaco, Provincia de Buenos Aires.Responsabilidades: Atención de reclamos o incidentes de nuestros clientes. Recolección de datos, análisis y transformación de información...