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Position Overview As a Technical Support Specialist you will serve as the critical bridge between our SaaS platform and Sovos customers, providing swift resolution to escalated technical issues raised from Customer Support, or other Sovos customer-facing teams. Your role is crucial in ensuring excellent customer experience by resolving technical customer...

Position Overview  The Customer Success Manager (CSM) - eCommerce is responsible for driving product adoption, customer satisfaction, and Gross Revenue Retention (GRR) across a broad portfolio of customers. CSMs execute defined success motions, maintain consistent engagement, and identify risk early to protect retention outcomes.  CSMs partner with...