Empleos de itil en Salta

Manage the complete IT change-management process. Receive, record and categorize Requests for Change. Conduct change impact and risk assessments using CMDB information. Determine the appropriate level of technical and management scrutiny. Chair weekly Change Advisory Board meetings. Convene Emergency CAB meetings when required. Maintain the Forward Schedule...

Manage end-to-end delivery of the contract, including SLA and KPI performance. Act as the primary interface with the client and lead contract governance meetings. Manage manpower resourcing, mobilization and certified coverage across all technical disciplines. Handle escalations related to major incidents and SLA breaches. Manage OEMs and subcontractors...

Conduct scheduled audits of SOPs, CMDB records and preventive-maintenance evidence. Verify operational reports against ITSM system data. Track corrective actions arising from audits and quality reviews. Support root-cause analysis activities. Assist in maintaining the known-error database. Maintain quality documentation, audit records and audit...

Manage the Quality & Service Management Plan and quality-assurance program. Audit SOP compliance, CMDB accuracy and preventive-maintenance performance. Review major-incident root-cause analyses and ensure reporting aligns with ITSM records. Monitor IT service-management processes including incidents, problems, changes and configuration. Drive continual...

Manage preventive and corrective maintenance across Network & Infrastructure systems. Oversee Network L2/L3, NOC, Netka, cable-management/CMS drawings, IPTV and clock systems. Lead technical specialists and maintain certified resource coverage. Own Level-3 technical support and manage OEM technical escalations. Approve SOPs, method statements and...

Manage preventive and corrective maintenance of airport systems. Oversee Passenger Processing & Biometric Systems, server infrastructure and Airport Management Systems. Lead technical specialists and ensure adequate certified manpower coverage. Manage Level-3 technical support and OEM escalations. Approve technical procedures, SOPs and preventive-maintenance...