incident management

Job Description Business Resiliency is responsible for ensuring operational continuity for employees, clients and shareholder interests, by ensuring the business's ability to maintain appropriate operating levels, despite all types of physical business disruption. The function provides a formal structure allowing for cohesive and centralized oversight of the...

Incident Management Specialist Department: Global Customer Support Employment Type: Full Time Location: Peru Compensation: S/.3,080 / month Description To be added Key Responsibilities Interacting with customers through phone calls and emails, providing explanations Resolving complaints and ensuring a high level of service. High quality and prompt...

Testing Site - JPMC is seeking a driven ITSM risk and resilience professional to govern Change, Problem, Incident, and Event Management. You will build and maintain firmwide policies, procedures, and job aids, ensuring regulatory compliance and audit readiness.The role emphasizes risk-based controls, documentation, and cross-functional collaboration to...

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a member of the Firmwide Process Management Team, you will be responsible for controlling, documenting, governing, maintaining, and improving firmwide policies, processes, procedures, and job aids related to Change Management, Problem...

Propel operational success with your expertise in technology support and a commitment to continuous improvement.As a member of the Firmwide Process Management Team, you will be responsible for controlling, documenting, governing, maintaining, and improving firmwide policies, processes, procedures, and job aids related to Change Management, Problem...

En MaxIT estamos en búsqueda de un Incident Manager Senior / Líder de Operaciones de Soporte y Monitoreo para sumarse a un proyecto desafiante y de alta disponibilidad. La posición es bajo modalidad Contractor con dedicación full-time y esquema presencial en CABA. Tu trabajo será clave para garantizar la continuidad operativa y la experiencia de...

Nos encontramos en la búsqueda de un/a Gestor/a de Incidentes y Requerimientos para sumarse a un equipo de gestión de servicios IT.¿Cuáles serán tus principales responsabilidades?Registrar, clasificar, priorizar y realizar el seguimiento de incidentes y requerimientos.Coordinar los grupos resolutores y proveedores involucrados, asegurando el...

Nos encontramos en la búsqueda de un/a Gestor/a de Incidentes y Requerimientos para sumarse a un equipo de gestión de servicios IT.ResponsabilidadesRegistrar, clasificar, priorizar y realizar el seguimiento de incidentes y requerimientos.Coordinar los grupos resolutores y proveedores involucrados, asegurando el cumplimiento de los SLA.Gestionar incidentes...

Nos encontramos en la búsqueda de un/a Gestor/a de Incidentes y Requerimientos para sumarse a un equipo de gestión de servicios IT.ResponsabilidadesRegistrar, clasificar, priorizar y realizar el seguimiento de incidentes y requerimientos.Coordinar los grupos resolutores y proveedores involucrados, asegurando el cumplimiento de los SLA.Gestionar incidentes...

InDrive Group invites an Incident Management Specialist to join our Global Customer Support team in Peru. You will handle high-stress customer incidents, coordinate responses and provide clear explanations to users via phone and email.You will resolve complaints, ensure fast, high-quality incident resolution, and contribute to incident analysis with data...

The Inter-American Development Bank seeks a dynamic Incident Response and Forensics Senior Associate to join the Cybersecurity Team within the Technology and Transformation Department. You will help detect, triage, and respond to security events, perform forensic investigations, and drive continuous improvement of security baselines for cloud and on-premise...

*This is an international staff role based at our Headquarters in Washington, D.C. We offer visa and relocation support. We improve lives The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive,...

J.P. Morgan is seeking an Incident & Crisis Management Lead in the Business Resiliency group for the Americas region. The role owns the end-to-end incident lifecycle—from rapid detection to permanent resolution—ensuring resilience across technology, operations, real estate, and third-party partners.The incumbent will actively monitor environments,...

Deel is hiring an Information Security Analyst to lead security operations, detect and respond to threats, and optimize incident management. You will manage daily alerts, perform deep-dive investigations, and help strengthen Deel’s security posture across its global platforms.You’ll design detection capabilities, drive proactive threat hunting, and...

Deel is hiring an Information Security Analyst to lead security operations, detect and respond to threats, and optimize incident management. You will manage daily alerts, perform deep-dive investigations, and help strengthen Deel’s security posture across its global platforms.You’ll design detection capabilities, drive proactive threat hunting, and...

NCR Voyix Corporation in Buenos Aires is seeking an experienced SAS – Manager to oversee end-to-end service delivery and lead large technical teams in a regional setting. You will drive incident management, coordinate with sales and local management, and ensure performance metrics are met.The role requires strong leadership, excellent communication, and...

Line of Service Advisory Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Manager Job Description & SummaryEs un rol de IT Service Management enfocado en garantizar la continuidad, calidad y mejora de servicios tecnológicos utilizados a nivel global. Actúa como nexo entre clientes, equipos de soporte (L2/L3),...

JPMorgan Chase & Co. is seeking a technology governance professional to control, document, and improve firmwide ITSM processes across Change, Problem, Incident, and Event Management. You will ensure adherence to governance standards, maintain audit-ready evidence, and collaborate to mitigate operational risks.The role emphasizes resilience, regulatory...

oin the Commercial & Investment Bank (CIB) as a GEOS Solutions Specialist, where you will play a key role in researching and resolving system access issues. Become a subject matter expert in firm-wide applications and processes, collaborating with stakeholders across all levels to ensure seamless communication and efficient business operations. As a GEOS...

Senior Proposals Management Administrator Job Location (Short): Buenos Aires, Argentina | Santiago, Chile Workplace Type: Remote Req Id: 3363 Responsibilities Octave is seeking a Senior Proposals Management Administrator to join our team. Are you a document professional looking for a new challenge? If you enjoy working with documents and are exceptional at...