Client Experience Specialist

hace 5 días


Buenos Aires, Argentina Remitee A tiempo completo

Client Experience Specialist – Immigration Law Our client, a leading immigration law firm, is looking to hire a Client Experience Specialist to join their team. Location: Buenos Aires, Argentina (on-site) Compensation: $9,750,000 – $12,500,000 per year. Key responsibilities: Handle client calls regarding cases in mid-to-advanced stages, providing specific answers about case status. Address queries ranging from general case updates, requests for pending documents, to questions about upcoming payments. Ensure the client feels confident and satisfied with their decision to trust the firm. Maintain accurate and up-to-date case information while following internal procedures and confidentiality guidelines. Collaborate with the internal team to ensure the timely resolution of client issues. Communicate clearly and effectively, practicing active listening to fully understand client concerns. Required qualifications: Bilingual in English (B2 or higher). Bachelor's degree. 5+ years of experience in Customer Service, preferably handling phone support. Strong communication skills and soft skills, including empathy and problem-solving. Availability to work full-time. On-site position based in Buenos Aires, Argentina. Our client offers a competitive market compensation package. #J-18808-Ljbffr



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