Remote Customer Success Engineer
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Mercor, a remote LatAm Customer Success Engineer role, seeks an engineer to investigate issues end-to-end in our AI SaaS stack and guide customers with precise, empathetic support. You will debug, triage, and document runbooks while collaborating with engineering and product teams to surface patterns and risks. A CS/SE degree and 2–5 years in customer-facing web apps are required.
Experience with OpenAI APIs and LangChain is a plus.