Operations & Vendor Management Analyst (AI Startup – Remote LATAM)
hace 10 horas
Operations & Support Analyst About the Company Our client is a t fast-growing AI-powered software startup supporting consulting finance and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.Were scaling fast and need a highly organized Operations & Support Analyst to keep our daily operations running smoothly. This role requires someone detail-oriented reliable structured and strong in vendor coordination . If youve handled vendor assessment operational tasks and support workflows before youll thrive here.About the Role This is a hybrid Operations Support position where you will: Manage client support tickets Coordinate internal operations Conduct vendor assessment and vendor communications Maintain documentation Support logistics scheduling and cross-team workflows Youll work with a lean global team (US LATAM India) so clear communication and strong follow-through are essential. Key Responsibilities Client Support & Ticket Management Manage incoming support tickets and provide timely professional responses Escalate issues to technical or product teams Track recurring issues update FAQs and identify automation opportunities Operational Support & Coordination Execute recurring operational tasks with accuracy Assist with scheduling documentation and internal workflows Maintain Notion/Google Docs for internal processes Ensure cross-team alignment and timely follow-up Vendor Management (MUST-HAVE) Conduct vendor assessment and comparison Support vendor onboarding and documentation Communicate with vendors regarding deliverables timelines and expectations Maintain a vendor database and structured tracking system Qualifications Experience 13 years in operations support logistics coordination or vendor management Demonstrated experience in vendor assessment (non-negotiable ) Experience with ticketing systems (HubSpot Zendesk Intercom) is a plus Strong English (written & spoken) Familiarity with AI tools (ChatGPT Claude Notion AI) or willingness to learn Skills Highly organized structured and reliable Excellent communication across multiple teams Ability to manage simultaneous tasks and deadlines Proficiency in Google Workspace Notion Slack Excel/Sheets Personal Attributes Detail-oriented with strong follow-through Curious and comfortable in fast-paced environments Proactive problem-solver Comfortable working independently with supervision when needed What We Offer USD $1000$1400/month (contractor) MondayFriday LATAM schedule Local holidays paid time off 100% remote A growing AI startup with strong career growth paths Key Skills Active Directory,Customer Service,End user,Access Points,Deskside Support,Windows,SCCM,Troubleshoot,User Accounts,Desktop,PC,Backup,Setup,hardware,Technical SupportEmployment Type : Full TimeExperience: yearsVacancy: 1Monthly Salary Salary: 1000 - 1400 #J-18808-Ljbffr
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