Mainframe Sr Operator

Organization Description Our Infrastructure Platforms group is a team rewarded with innovators who love technology as much as you do. We rely on smart, driven people like you to develop applications and manage enterprise infrastructure. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high‑quality products and solutions. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda. You’ll work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive. JOB Description As a Senior Systems Operations Lead in our Mainframe and Mid‑Range Compute Site Reliability and Engineering (SRE) team, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought‑provoking environment – one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally. This role requires a wide variety of strengths and capabilities, including: Bachelor’s degree or equivalent experience 7 years’ experience in operating and managing the operations of IBM z‑Series environments: Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management Understanding of infrastructure architecture including servers, storage, network, database, and application components. Extensive knowledge in administering, troubleshooting Mainframe related components. Extensive knowledge “Replication” technologies’ such as IBM CSM and GDPS Expertise in administering z‑Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades. Demonstrated understanding of security standards including a working knowledge of SSH protocol. Demonstrated working knowledge of transaction‑based systems, IMS, CICS, DB2 and WebSphere Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues. Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7. Demonstrated expertise in Incident/Problem/Change management process and procedures. Able to troubleshoot priority incidents, facilitate blameless post‑mortems and ensure permanent closure of incidents. Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels. Knowledge of industry‑wide technology trends, automation tools and best practices Ability to work in large, collaborative teams to achieve organizational goals. Demonstrate ability to work independently with strong ownership & communication skills. Knowledge in Site Reliability Engineering – Design, code, test and deliver software to automate manual operational work. Knowledge of multiple Batch Scheduling tools, notably CA‑7, Control‑M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language) Knowledge in any of these REXX, Ansible, OPS/MVS, Python, or scripting languages Passionate about building an innovative culture. Excellent debugging and troubleshooting skills. Conversant with Netcool support in a large‑scale environment. Demonstrated ability to engage with IBM z‑Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product’s vision and strategy to satisfy customer needs. #J-18808-Ljbffr