Client Services Lead

hace 1 semana


Buenos Aires, Argentina Siemens A tiempo completo

Client Services Lead Join our team as a Client Services Lead to have an oversight of payments for clinical trials receiving requests from an IQVIA client. Responsibilities Ensures fulfillment of contract specifications and ad‑hoc client requests to build client satisfaction, under supervision. Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day‑to‑day contact, focused on a specific service. Ensures, through review and verification, that the deliverables meet the customer’s specifications, including timeliness and quality. Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client. Monitors performance against existing service agreements and ensures client’s obligations are met. May conduct product/services and process training for clients and other employees. Conducts service meetings with IQVIA’s client. Represents IQVIA on external client projects. Qualifications Bachelor’s degree Advanced English level Previous experience in contracts might be desirable Previous experience in finances, customer service or legal field is a plus Ability to communicate effectively with various levels in the organization (written and oral) Demonstrated problem solving, analytical and strong customer service skills #J-18808-Ljbffr


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