Field Support IT

hace 4 semanas


Rosario, Argentina Yel Solutions A tiempo completo

En YEL Solutions, empresa líder en IT Outsourcing Services con operaciones de alcance global, nos encontramos en la búsqueda de un especialista en Soporte técnico SSR para sumarse a nuestro staff de colaboradores. Modalidad : Presencial Horario : Lunes a Viernes 09 a 18 hs Zona : Rosario, Santa Fe. Visita a 3 sedes (Disponibilidad desplazamiento en sucursales) Perfil y conocimientos valorados Perfil técnico de asistencia de primer y segundo nivel de cara al usuario. Análisis de inconvenientes técnicos Configuración de equipos (masterizado y cambios de partes) Conocimiento de networking Disponibilidad desplazamiento en sucursales Gestión inventario de activos y accesorios (contara con stock en la sede) Interacciones con equipos CONOCIMIENTOS TECNICOS Y FUNCIONES DEL PUESTO Conocimiento de herramientas Office Manejo de herramientas de gestión de tickets (incidentes) Azure Active Directory Conocimientos de MS Outlook Conocimientos básicos de redes Conocimientos de proceso de gestión de incidentes Experiencia de trabajo en entornos corporativos Background técnico general (Office 365, W10, W11, masterizacion de equipos) Conocimientos de dispositivos móviles, configuraciones de correo, sincronizaciones de cuentas, etc Soporte técnico de los usuarios en sitio Jira o similar ticketera para gestion de incidencias FortiClient VPN, McAfee, InvGate, Jira Resolución de incidentes técnicos Revisión, corrección y generación de instructivos y procedimientos técnicos Seguimiento de incidentes pendientes Atención de casos ingresados vía WEB y por e-mail BENEFICIOS Medicina prepaga para el empleado y grupo familiar sin cargo. Club de Beneficios Unilever. Tienda Molinos. Acceso a plataforma de descuentos en más de 200 rubros comerciales (Cursos y certificaciones, idiomas, gimnasios, gastronomía, indumentaria y otros). Descuentos en curso de IT e inglés. Préstamos personales. Medio día de cumpleaños. Obsequios por eventos especiales (casamiento, nacimiento, graduación, etc). Programa de referidos. Días YEL (días Free). #J-18808-Ljbffr



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