Remote SaaS Technical Support Lead – Client-Facing
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Bluelightconsulting is seeking a Technical Support Representative for a fully remote role serving LATAM clients. The position focuses on helping contractors navigate a SaaS platform, handling technical questions, and guiding users through workflows with demonstrations.
You will troubleshoot platform issues, manage tickets, and ensure a high-quality customer experience while collaborating with product and operations teams. Proactive learners with strong communication thrive here.