Sales Operations
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Job Title
Sales Operations & Coaching Manager
Location
Remote | US
Employment Type
Full-Time | Independent Contractor
Role Overview
We need a seasoned sales leader who can balance the people side of management with the operational rigor that keeps a BPO sales team running at its best. You're equally comfortable reviewing call quality as you are presenting a resource ask to senior leadership. You think like an executive, not just a manager.
Key Responsibilities
- Own the full performance cycle — from onboarding and coaching to PIPs and managing out
- Build and iterate on sales playbooks that balance structure with rep judgment
- Track and analyze team metrics to identify systemic versus individual performance issues
- Manage day-to-day operations including CRM, reporting, and process optimization
- Proactively communicate updates, blockers, and business cases to leadership
- Drive a culture of accountability, quality, and continuous improvement
Required Qualifications
- 4+ years of senior BPO sales management experience
- Strong operational background — reporting, process design, performance tracking
- Must have worked remotely with US-based companies (non-negotiable)
- American accent and polished communication skills (non-negotiable)
- Proven ability to manage up — framing asks and updates in terms of business impact
- Comfortable with direct, sometimes difficult performance conversations
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