Payments Lead

DepartmentOperationsLevelExperienced (Team Lead) – Argentina - Buenos Aires The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us. Responsibilities Manage day-to-day responsibilities such as monitoring the cause of payment declines and assessments of payment card fees. Plan and supervise the business strategy in the short, medium and long term. Take key decisions based on business interests. Analyze various areas of the business to identify trends or opportunities for process optimization or payment channel integration. Solve daily payments issues creatively, to ensure optimal payment acceptance practices with other core departments. Continuously seek for initiative to reduce payment costs or come up with new payment initiatives. Be able to see through root cause of problems and come up with impactful strategies to drive business change in daily operations. Other ad hoc tasks include people management, lead the team to achieve company’s mission and vision. Requirements Experience in Payments' projects from Fintech or E-commerce. Analytical skills and strategic mindset. Strong understanding on payment card brand rules and regulations, payments acceptance process and systems involved. Basic product awareness on technical payment process knowledge is required. Able to drive and implement ideas to present findings in fast-paced environment. Fluency in English is a must. 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