Sales Operations Specialist

Our ideal Sales Operations Specialist (Hubspot CRM Specialist)

We're looking for a detail-oriented, technically fluent operator who thrives on making systems reliable rather than on closing deals. The right candidate spots a broken process before it becomes a crisis, fixes it or finds the right owner fast, and gives the Head of Sales clear, honest, decision-ready information every week. As we continue growing, we'd love for you to be part of the MEDLIFE Movement.

About the role

We're looking for a Sales Operations Lead to own the day-to-day reliability of MEDLIFE's sales infrastructure — seller readiness, HubSpot hygiene, conversation-intelligence capture, lead routing, scorecards, playbooks, and blocker resolution — so sellers focus on selling, the trainer focuses on coaching, and the Head of Sales leads with reliable, decision-ready information.

What will your day-to-day look like at MEDLIFE?

• Own salesperson readiness and access: maintain one onboarding checklist (email, HubSpot, Avoma or equivalent, phone/messaging, Instagram, calendar, scripts, targets, queue) and verify the full workflow before a new seller works independently.
• Keep HubSpot healthy and disciplined — pipelines, permissions, fields, workflows, and associations — flagging and coordinating the correction of missing owners, stale stages, overdue next steps, and duplicates.
• Run conversation-intelligence operations: verify that eligible calls are captured and linked correctly, prepare review queues, and resolve capture or sync failures.
• Turn approved priorities into workable seller queues, making sure every urgent inquiry or handoff has an accepted owner, a next action, and a due date.
• Deliver scorecards and decision support: a concise, accurate view of funnel activity through bookings that highlights the biggest constraint and the decision needed.
• Maintain the single source of truth for scripts, pricing, and process changes, and track whether actions agreed in huddles, 1:1s, and Level 10 meetings were actually completed.
• Own one issue list with owner, deadline, and impact: resolve routine blockers, escape larger fixes, and drive measurable process improvements.

What will you bring?

• 3–5 years of experience in Sales Operations, Revenue Operations, or CRM Administration, ideally supporting a distributed or remote sales team.
• Bachelor's degree in Business Administration, Statistics, Industrial Engineering, Systems Engineering, or a related field.
• Strong, hands-on HubSpot expertise: pipelines, permissions, workflows, fields, associations, views, reports, routing, and data hygiene.
• Practical experience with Avoma, Gong, or a similar conversation-intelligence platform (capture, permissions, CRM association, review workflows, troubleshooting).
• Experience operating sales systems for a distributed team and translating commercial priorities into simple, repeatable workflows.
• Strong diagnostic ability across tools, data, process, ownership, and adoption — with follow-through to a verified fix.
• Clear English communication, excellent follow-through, and sound judgment handling access and customer data.
• Comfort using responsible automation and AI for queues, exception detection, summaries, and reporting, while keeping human ownership and verification.
• Working knowledge of Google Workspace (Sheets, Docs, Calendar).
• Advanced / professional working proficiency in English.

Nice to have

• Prior experience in a nonprofit, NGO, or mission-driven organization.
• Experience supporting sales teams across multiple countries or time zones.
• Familiarity with Level 10 / EOS-style meeting rhythms and scorecard design.
• Basic data visualization or reporting-automation skills (e.g., Sheets or BI tools).

Beneficios

What do we offer you?

• Full-time remote work, Monday to Friday, from 09:00 to 18:00.
• Competitive salary commensurate with the role, plus a competitive benefits package.
• Birthday day off.
• Growth opportunities as the sales and revenue operations function keeps scaling.
• Clear ownership of the systems, data, and processes the sales team relies on every day.
• Mission-driven work that directly supports MEDLIFE's ability to serve more students and communities.