Collections Officer

Add expected salary to your profile for insights Are you a customer centric and driven individual with a passion for helping people? If so, keep reading—you might just be the collections superstar we’ve been searching for ⭐ Who are we? CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders. We\'re a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness. We are a bunch of committed like-minded people with brilliant minds who thrive of collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognizes our achievements and celebrates our wins as we continue to learn and grow together. #CCSGitswhereyougottobe The role: CCSG operates across Insurance, Asset Finance and Banking and Finance sectors. This is an incredible opportunity to join a dynamic team responsible for managing credit accounts for our clients. We are seeking a highly motivated Collections Officer to join our team. The Collections Officer will be responsible for managing and collecting outstanding debts from customers. The ideal candidate will have excellent communication and negotiation skills, as well as the ability to work independently and as part of a team. We work on a hybrid working model (3 days in the office and 2 days at home). Responsibilities Here’s an example of your day to day: Engage with customers in a professional and empathetic manner, providing top-notch customer service while assisting them in reducing outstanding debt; Manage inbound & outbound customer calls; Build and establish relationships with customers with connection and trust; Investigate, identify and establish customers financial situation; Negotiate, implement and monitor tailored payment solutions; Record interaction file notes ensuring meticulous record keeping; Adhere to compliance frameworks; Requirements Culture fit is key, and we value both experience and qualities such as: An energetic, pro-active attitude to work; Results based, motivated and KPI driven individual; Willingness to learn; Ability to apply empathy; A resilience mindset; A passion for customer interactions and ability to build and nurture professional relationship; Experience in inbound/outbound contact centers. What can we offer you? Competitive remuneration and bonus structure Hybrid working model - with flexible work from home arrangements Fortnightly fruit box Swag discounts with major leading brands