Desktop Engineer

Location: Santa FE, Argentina Role Summary The Windows 11 Deployment / Migration Technician will be responsible for onsite device deployments, migrations, and hardware replacements as part of a large-scale Windows 11 rollout. The technician will follow customer-provided procedures, tools, and automation to ensure high-quality, timely deployments while coordinating closely with remote support teams and site contacts. Key Skills & Qualifications Strong knowledge of Windows device build, OS imaging, migration, and troubleshooting Hands-on experience with Windows 11 deployments Ability to quickly identify and resolve technical issues that may block deployments (excluding process-related issues) Proficient in English and the local language (where practical) Comfortable working in an enterprise IT environment Strong communication and coordination skills Ability to follow detailed instructions and escalation processes precisely Onsite availability during business hours, Monday–Friday, 8:00 AM – 5:00 PM (local time) Excludes local public holidays unless otherwise agreed during planning (additional charges may apply) Deployment Methods Technicians will support the following deployment approaches: Hardware replacement with factory-imaged devices and build finalization Offline media (if required) Scope of Work & Responsibilities General Responsibilities Follow all customer-provided technical steps, automation, scripting, and instructions Adhere strictly to customer-defined deployment processes and quality standards Obtain prior approval from the Customer Migration Lead for any deviations Ensure no client devices or data are removed from the office under any circumstances Arrange and use personal mobile phones for coordination with remote teams Onsite Deployment & Migration Tasks Notify the Customer Deployment Lead (remote) upon arrival at the site via email or mobile message Coordinate with site point of contact for access, floor plans, and logistics Prepare the Build Room, including: Network switch Power sockets and extension boxes LAN cables Phone access KVM, monitor, keyboard, and mouse Collect new devices from the storeroom, unbox laptops/desktops/tablets, and inspect hardware Report damaged devices immediately and coordinate onsite replacement with the customer Label devices with user ID and name as per customer-provided documentation Move devices to user desks or build room as required (lift and shift activities) Hand trucks will be provided by the customer Identify and prepare user desks/devices scheduled for migration Disconnect old devices and connect new devices, including: Power Network User peripherals Boot devices and assist users with initial login and setup Monitor deployment progress regularly and intervene if: Migration is stuck User prompts appear Escalate unresolved issues to the remote support team following customer-defined processes Perform troubleshooting tasks as instructed by the remote team Confirm deployment completion with the remote team and provide: Device names Serial numbers Status updates Wait for confirmation that devices are available on the network and remotely accessible Reporting & Documentation Maintain daily tracking and reporting of: Devices connected Devices removed Deployment status Use customer-provided reporting formats Logistics & Packing Packing boxes and shipping logistics will be arranged by the customer Packing and labeling of devices is the responsibility of the Source1 technician Performance & Quality Expectations Deployment run rate per technician will be defined after the Method of Procedure (MOP) is established Deployment rates will be reviewed weekly to improve efficiency and adjust expectations All work must meet customer-defined deployment quality standards Support Model A support desk will be available starting the next business day after initial migration Seniority level Associate Employment type Part-time Job function Information Technology, Project Management, and Product Management Industries: IT Services and IT Consulting, Computer and Network Security, and IT System Testing and Evaluation #J-18808-Ljbffr