Customer Service Rep – Remote

Could your customer service experience translate into a fully remote role supporting U.S.-based clients? Scale Army Careers is recruiting a Customer Service Representative for a remote contract position open to candidates across selected countries in Africa, Latin America and Eastern Europe.

The advertised rate is $4.40 per hour , although the final compensation is determined after considering the applicant's experience and location. The position involves a mix of phone support, ticket management, live chat, video communication, customer follow-up and sales support.

There is an important scheduling requirement: although the job can be performed remotely, successful candidates must be available during U.S. business hours corresponding to the client's time zone.

About Scale Army Careers

Scale Army Careers is a staffing and recruiting company focused on connecting international professionals with remote opportunities supporting U.S. companies. Its current career listings include remote positions across areas such as customer support, operations, sales, marketing and technology.

For this particular opening, Scale Army Careers is recruiting on behalf of a client that operates a cloud-based communication platform intended to help businesses manage customer outreach and service operations.

What You'll Be Doing

The position combines traditional customer support with outbound follow-up and customer pipeline management.

Customer Support & Communication

• Respond to inbound customer calls promptly and professionally.
• Investigate and resolve customer questions and concerns.
• Make outbound calls using provided lead lists to follow up with customers.
• Assist customers through live chat and Zoom when additional support is required.
• Maintain a consistent and professional approach across different communication channels.

Ticket and Issue Management

• Manage customer questions and support requests through Zendesk.
• Record customer conversations, issues, solutions and follow-up requirements accurately.
• Monitor unresolved customer issues and ensure appropriate follow-up.
• Keep support information organized so that customer interactions can continue smoothly.

Customer Follow-Up and Pipeline Management

• Keep the customer pipeline organized through regular follow-ups.
• Monitor customer needs, pending requests and agreed next steps.
• Reconnect with customers when further action is needed.
• Help maintain customer engagement and satisfaction throughout the support process.

Customer Satisfaction

• Provide friendly and solution-focused assistance.
• Listen carefully to customer requirements and determine suitable responses.
• Manage multiple interactions while maintaining professionalism and attention to detail.
• Help improve customer satisfaction through timely communication and follow-through.
• Recognize situations where additional services may be useful to a customer.
• Support appropriate upselling opportunities without losing the customer-first approach.
• Connect customers with relevant services that match their needs.

Who Can Apply

The opportunity is aimed at candidates with customer-facing experience who can work effectively with U.S.-based customers.

Applicants should have:

• 1–2 years of experience in customer service, phone sales or a comparable customer-facing position.
• Experience handling both inbound and outbound customer calls.
• Experience responding to customer questions and resolving service-related problems.
• Strong spoken and written communication skills.
• The ability to communicate professionally by phone, live chat, email and Zoom.
• Familiarity with Zendesk or another ticket-management platform.
• Experience with CallTools or a similar outbound calling system is preferred.
• Familiarity with Google Workspace, CRM platforms and other basic business software.
• Strong organizational and multitasking skills.
• The ability to identify suitable upselling opportunities while remaining customer-focused.
• Reliable internet connectivity and appropriate equipment for remote customer calls and daily work.

Location and Work Schedule

The role is fully remote and is open to candidates based in LATAM, Africa and Eastern Europe . The current official listing specifically displays Egypt, Argentina, Ethiopia, Nigeria and South Africa among its hiring locations.

The working schedule is listed as 9:00 AM to 5:00 PM EST . Because the role supports U.S.-based clients, applicants need to be able to work during U.S. business