Mission-Critical Support Engineer

The Role: We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data...

Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a...

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be...

SupportYourApp is seeking a T3 Support Engineer to troubleshoot backend, databases, and cross-system integrations, including code-reading and production data queries. You will reproduce issues across web, mobile, and APIs, analyze logs, and implement small fixes while escalating complex problems with clear documentation.You should have excellent English...

SupportYourApp is hiring a T3 Support Engineer to troubleshoot backend, databases, and integrations. The role requires strong English, SQL skills, and experience in technical support or SRE.You will read code, communicate clearly, and work with AWS and monitoring tools from a remote EU-friendly setup. Responsibilities include reproducing issues across web...

• Instalación, configuración y puesta en marcha de equipos• Diagnósticos básicos y avanzados de los equipos• Reparación, ajuste y cambio de partes y/o módulos• Aislamiento de los problemas del equipo/sistema de los problemas del entorno• Comunicar los alcances de las actividades de servicio a los clientes• Reportar problemas encontrados y...

SupportYourApp is seeking a T3 Support Engineer to troubleshoot backend systems, databases, and APIs, reproduce bugs, and implement safe fixes in a global, multilingual environment. You will analyze logs, query production databases, and escalate complex issues with clear documentation while maintaining runbooks and improving knowledge bases.The role...

Position Overview As a Technical Support Specialist you will serve as the critical bridge between our SaaS platform and Sovos customers, providing swift resolution to escalated technical issues raised from Customer Support, or other Sovos customer-facing teams. Your role is crucial in ensuring excellent customer experience by resolving technical customer...

Position Overview As a Technical Support Specialist you will serve as the critical bridge between our SaaS platform and Sovos customers, providing swift resolution to escalated technical issues raised from Customer Support, or other Sovos customer-facing teams. Your role is crucial in ensuring excellent customer experience by resolving technical customer...