Head of Customer Support
hace 3 semanas
About Us We’re a fast-growing fintech on a mission to redefine how Latin America manages its finances and this is your opportunity to be a crucial part of that transformation. Join a team of top talent from the world’s leading fintech and tech companies, and help build a cross-border financial system that’s modern, accessible, and built to scale. What you'll be doing You will build and lead our Customer Support function - your most important goal will be the happiness of our customers and excellent service delivered across all channels You will define how the Customer Support function operates day‑to‑day: processes, metrics, hiring, communication with product teams, you will be involved in all of it You will be the voice of the customer in our product discussions - your responsibility will be to bring up critical product improvements that can help our customers You will get things done: beyond the scope of work and priorities, it is in the DNA of our company to do whatever it takes to win. What you'll need Fluency in English and Spanish is a must, Portuguese is a plus At least 5 years of experience in Customer Support functions, experience as a CS Lead or Support Operations Lead Problem Solving skills: you break problems apart until you find a root cause, you build a solution from first principles Systems‑mindset: you always think about a problem from a perspective of “how do I build a system or a process that solves it in a scalable and efficient way?” You’re data‑driven in your decision‑making, you have working experience with SQL (at the level of basic queries, you are not expected to be proficient with it) and data analytics tools People management experience - you have had large (10+ people) teams reporting to you. You will need to be based either in London, UK or in one of our LatAm locations - Mexico City, São Paulo, Bogota or Buenos Aires. Benefits Competitive salary and sign‑on equity bonus Discretionary performance equity bonus Latest technology to work with Strong team that will help you improve your skills #J-18808-Ljbffr
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Head of CS
hace 5 días
Buenos Aires, Argentina RemotelyTalents A tiempo completoA leading B2B SaaS company is seeking a Head of Customer Success & Support Operations to oversee customer onboarding, support workflows, and team leadership. In this fully remote position, you will manage a small team, build scalable processes, and enhance the customer journey from trial to retention. The ideal candidate will have 5+ years of experience in...
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Head of Customer Success
hace 4 días
Buenos Aires, Argentina Kinsta® A tiempo completoGet AI-powered advice on this job and more exclusive features. Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We’re motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. That’s because, to...
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Head of Customer Experience
hace 2 días
Buenos Aires, Argentina Buenos Aires A tiempo completoHead of Software Architecture Director of Operations jobs in USA Director of Operations jobs in USA vacancy in Cordoba ArgentinaAs the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Support the overall strategic management of the hotel by establishing effective working... Teleperformance...
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Head of Customer Experience
hace 5 días
Buenos Aires, Argentina Tidal A tiempo completo**Job Title: Head of Customer Experience**: **Contractor Fee: $2,500-$3,000/month (USD)**: **Work Arrangement: Remote**: **Engagement Type: Independent Contractor**: **Commitment: Full-time (Approx. 40 hours/week)**: **Company Overview**: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable,...
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Head of Customer Success
hace 5 días
Buenos Aires, Argentina RemotelyTalents A tiempo completoLocation: Remote (Latin America)Team size: 3–4 direct reportsType: Full-time Our client is a fast-growing B2B SaaS platform helping service-based businesses get paid faster by automating accounts receivable workflows, follow-ups, and payments. We’re hiring a Head of Customer Success & Support Operations to lead and scale our CS and Support teams....
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Head of Customer Success
hace 5 días
Buenos Aires, Argentina RemotelyTalents A tiempo completoLocation: Remote (Latin America) Team size: 3–4 direct reports Type: Full-time Our client is a fast-growing B2B SaaS platform helping service-based businesses get paid faster by automating accounts receivable workflows, follow-ups, and payments. We’re hiring a Head of Customer Success & Support Operations to lead and scale our CS and Support teams....
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Head of Sales
hace 2 días
Capital Federal, Buenos Aires, Argentina Emprego AR A tiempo completo**Detalles de la oferta**: Key Responsibilities for Head of Sales: - Develop and implement strategic sales plans to achieve corporate objectives for products and services. Lead, manage, and mentor the sales team to optimise their performance and professional growth. Identify and cultivate potential sales opportunities and partnerships to expand our market...
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Head of Customer Support
hace 3 semanas
Buenos Aires, Argentina DolarApp A tiempo completoA fast-growing fintech company is seeking a Customer Support Lead to build and manage the Customer Support function. The ideal candidate must be bilingual in English and Spanish with at least 5 years of experience in customer support roles. Responsibilities include ensuring customer happiness, operational leadership, and acting as the voice of the customer...
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Head of Customer Success
hace 4 días
Buenos Aires, Argentina Kinsta® A tiempo completoA prominent managed hosting provider is looking for a Head of Customer Success to lead customer success strategies. This role focuses on increasing customer satisfaction and retention while managing a cross-functional team. Candidates should have a strong background in customer success leadership and a proven track record of improving Net Retention Revenue....
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Head of Sales
hace 1 semana
Buenos Aires, Argentina TechVill Appliance Repair ltd. A tiempo completo**Join Our Team at TechVill — Head of Sales** Hey there! TechVill is one of the fastest-growing home services companies in North America, revolutionizing the world of appliance repair. We’re looking for a strategic and results-driven **Head of Sales** to lead our sales team, drive revenue growth, and shape the future of our sales operations. - **Proven...