Senior Electrical Bim/Vdc Leader — Remote, Fractional

Operations Team Leader (Crisis Response)

About the role

As a Crisis Team Lead, you will make an impact by leading a team responsible for managing critical customer situations and ensuring service excellence in a fast-paced operational environment. You will oversee team performance, drive operational outcomes, and foster a culture of accountability, continuous improvement, and exceptional customer care. You will be a valued member of the operations leadership team, collaborating with stakeholders, clients, and cross-functional teams to deliver high-quality support while developing and empowering team members to achieve their full potential.

In this role, you will:

• Lead, coach, and develop a team of support professionals to achieve operational goals and deliver exceptional customer experiences.
• Own team performance management, including monitoring operational metrics, schedule adherence, productivity, and quality standards.
• Conduct regular coaching sessions, performance reviews, and development planning to support employee growth and success.
• Identify performance trends, analyze root causes, and implement corrective actions to improve team outcomes.
• Develop and execute action