AI Operations

WSP is seeking an AI Operations and Enablement Analyst to strengthen knowledge bases and deliver targeted enablement for the Service Desk and OSS. You will build and maintain AI playbooks, craft how-to and troubleshooting content, and deliver training to support teams to improve first-contact and time-to-resolution. You will track adoption metrics, analyze...

WSP is seeking an AI Operations & Enablement Analyst to build and maintain knowledge content, enable Service Desk and OSS teams, and deliver leadership-readout dashboards. The role emphasizes governance, scalable playbooks, and responsible AI practices across regions and business lines. You will create and sustain AI playbooks, deliver targeted enablement,...

WSP is seeking an AI Operations & Enablement Analyst to build and maintain knowledge bases, playbooks, and enablement content for Service Desk and OSS teams. You will track adoption metrics, analyze trends, and deliver targeted enablement to improve first-contact resolution. Responsibilities include producing dashboards and leadership readouts, and driving...

WSP is seeking an AI Operations & Enablement Analyst to strengthen support readiness by building knowledge bases, governing playbooks, and delivering targeted enablement for the Service Desk and OSS. You will measure adoption, analyze trends, and produce dashboards with leadership readouts, offering clear recommendations to remove barriers and improve...

WSP is seeking an AI Operations & Enablement Analyst to build and maintain knowledge bases, playbooks, and enablement content for AI tools. You will measure adoption, track value metrics, and produce leadership readouts with clear recommendations. Your role includes creating reusable AI prompts, maintaining content governance, and ensuring responsible AI...

WSP is seeking an AI Operations & Enablement Analyst to build and maintain a governed knowledge base and AI playbooks, enabling Service Desk and OSS readiness. You will create targeted enablement sessions, track adoption and value metrics, and produce leadership dashboards to guide decisions. The role emphasizes responsible AI practices, high-quality...

WSP seeks an AI Operations & Enablement Analyst to strengthen support readiness for AI tools, creating knowledge content and targeted enablement for the Service Desk and OSS. You will measure adoption, analyze trends, and provide actionable recommendations to improve first-contact resolution. You will maintain a governed library of AI playbooks, deliver...

WSP is seeking an AI Operations & Enablement Analyst to shape how AI tools are adopted across the Service Desk and OSS. You will build and maintain knowledge content, enable support teams through targeted trainings, and track adoption metrics to drive measurable improvements in first-contact resolution. With experience in writing knowledge base content and...

WSP is seeking an AI Operations & Enablement Analyst to ensure support readiness by creating knowledge base content and targeted enablement for the Service Desk and OSS. You will measure adoption and value metrics, analyze trends, and provide dashboards and leadership readouts with clear recommendations. The role focuses on developing reusable AI playbooks,...