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About Boundless Life Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer. Through premium kid‑friendly lodging and a cutting‑edge education system that follows the children wherever they go, Boundless brings together a community of like‑minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world. Since we were founded in 2021, we have quickly grown to 5 locations across two continents and close to 100 team members of different nationalities. The role This is a position for our upcoming location in Argentina, offering the opportunity to play a key role in its launch and establish its operations from the ground up. As a Location Manager you are the ultimate ‘key holder’ in time to your very own Boundless location. Your mission is to ensure families experience a memorable product and outstanding service is provided by all teams and at all times, while ensuring team members are engaged and productive. This is a locally based role, as such you are required to live in Buenos Aires city or nearby. During your day to day, you will cover the following areas: Business Operations Consistently achieve high guest satisfaction Achieve high rebooking rates by creating memorable experiences and strong relationships with families Find ways to increase revenue and manage expenses to ensure costs are within budget Continually improve on check‑in and check‑out processes and ensure they run smoothly on location Ensure the location is properly stocked with all the necessary supplies and equipment Manage the property owner relationships Ensure compliance with all location‑applicable laws and practices and report all issues that arise or may cause a disruption to the business Partnerships & Contractors Establish local partnerships to support operations or to provide additional services to guests that will in turn maximise location’s revenue and guest satisfaction Hire local subcontractors and ensure they are delivering services according to contract Lead procurement for the location and manage those relationships and costs Customer and Public Relations Management Interact with guests on a frequent basis to obtain feedback about their experiences on property and utilise guest/customer feedback to improve service delivery Emphasise and hold team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations Establish presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers Employee Relations Support the recruitment and selection process for open positions at the location Create a cohesive and high‑performance team that continuously strives for positive results and improvement Coach the team by providing specific feedback and hold them accountable for performance Ensure effective work processes, systems and teamwork are in place to maximise individual and overall property performance Your success will be measured by High NPS and rebooking rate Team management and employeeNPS Margins What’s in it for you Fast‑growing company, be part of the launch of this new location A mission driven company and team Potential to grow with the team as the company grows Be part of creating a new lifestyle concept in the experience economy Discounts to participate in Boundless Life cohorts in all locations About you Excellent communication and English skills , to interact with guests, property owners, and the local community Proven experience in hospitality management or operations, preferably in a high‑end or boutique setting Strong leadership skills with a background in building and managing high‑performing teams Demonstrated ability to manage budgets and optimize operational costs while enhancing guest satisfaction Expertise in guest relations with a track record of creating memorable customer experiences Experience in managing subcontractors and local partnerships, ensuring service quality and compliance with contracts Familiarity with local laws and regulations related to hospitality operations Strong problem‑solving skills with the ability to handle operational challenges and ensure smooth processes Open to travel if needed ✨ What’s next? Video interview t #J-18808-Ljbffr
